Automotive Fixed Ops Software Trainer Jobs in Calgary, AB
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Calgary, AB
Automotive Fixed Ops Software Trainer
Automotive Fixed Ops Software Trainer
Bilingual Automotive Fixed Ops Software Trainer
Bilingual Automotive Fixed Ops Software Trainer
Principal Technical Service Manager, Global Cloud Ops, Calgary
Principal Technical Service Manager, Global Cloud Ops, Calgary
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Intermediate Developer- 9 month term
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Heavy Equipment Trainer
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AMD Market Trainer
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Journeyman Automotive Technician
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Autobody Technician
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Sales Consultant
Journeyman Automotive Service Technician
Journeyman Automotive Service Technician
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PPF Installer
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HR Assistant (Temporary)
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Automotive Service Manager
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Warehouse Associate (Fixed-term Contract)
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Manufacturing Software Engineer
Technical Trainer - Plumbing
Technical Trainer - Plumbing
Technical Trainer - Electrical
Technical Trainer - Electrical
Technical Trainer - Mechanical
Technical Trainer - Mechanical
Dev Ops IT Engineer
Dev Ops IT Engineer
New Vehicle Sales Manager
New Vehicle Sales Manager
Top Benefits
About the role
Company Name: PBS Systems
Job Location: Calgary, AB
Job Type: Full-time, Permanent
No. of Openings: 1
Job Requirement(s): Travel across Canada and USA approx. 2 weeks per month
Internal Job Title: DTO Trainer – Fixed Ops
Reports To: DTO Team Lead, Fixed Ops
PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!
The Role:
As a DTO Trainer – Fixed Ops, you will deliver expert training and support to new and existing customers on our Dealer Management Software. You will primarily conduct virtual training sessions to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for new software installations in person. This role is essential in providing exceptional customer service, fostering continuous learning, and promoting collaboration and process improvement to maximize customer success with our software.
Job Responsibilities:
- Develop a thorough understanding of PBS software and related training processes
- Gain proficiency in data entry and other key operational tasks
- Independently manage and deliver all assigned training sessions within primary silo
- Become an install resource without assistance
- Prioritize tasks independently and demonstrate accountability without requiring direction
- Ensure that assigned DTO Cornerstone tickets are handled in a timely manner
- Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded
- Respond promptly to internal and external training requests
- Write up tickets that arise and escalate issues to the corresponding teams
- Stay up-to-date and understand process documentation as departmental processes evolve
- Share knowledge across silos and contribute to team learning and development
- Take the initiative to expand product knowledge and participate in cross-training opportunities if possible
- Support a collaborative and positive team environment
- Perform other duties and responsibilities as assigned
MUST HAVE Skills:
- 1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
- Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
- Ability to travel within Canada and the USA up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver’s license are required
Additional Skills:
- Excellent communication skills, including presentation and public speaking
- PBS software experience is a strong asset
- Experience facilitating in-person and virtual training sessions is a strong asset
- Strong problem solving and troubleshooting skills
- Effective time management and organizational skills
- Ability to multitask and prioritize
- Outstanding documentation abilities
- High School Diploma
What we offer:
- Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
- Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
- Comprehensive health benefits - Medical and dental coverage to support your well-being.
- Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
- Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
- Employee recognition - Regular appreciation programs and performance-based incentives
- Competitive compensation package
- Competitive annual base salary
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive referral bonuses
- Staff discounts – Exclusive savings with partners such as GM, Dell, and more
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
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About PBS Systems
Established in 1988, PBS Systems is one of the largest Dealership Management System (DMS) providers in North America.
Driven, daring, and ground-breaking, our people create premier business solutions for retail automotive dealerships.
From the start, we collaborated with our customers to create a platform based on dealership input. Hand in hand, we’ve conquered the industry, evolving our product and services along the way to meet all challenges. Milestones later, our v10 software remains as the model of DMS performance and reliability. Trusted time after time and powered by decades’ worth of dealership knowledge, PBS Systems continues to define the dealership landscape with one of the most innovative, all-inclusive and secure dealership systems.
Our headquarters are located on a brand-new campus in southeast Calgary, Alberta. Satellite offices are stationed in:
- Milton, Ontario
- Arlington, Texas
- Dubuque, Iowa
- Spanish Fort, Alabama
Our people and culture are the driving force of our brand, and we wouldn’t be the automotive software veteran that we are today without our 400+ talented employees. If you want more from your career, get out of the passenger’s seat and be the driver of your journey with PBS.