Viewpoint Calgary- Business Development Administrator

Location:

Viewpoint Calgary

2121 - 29th Street NE, Unit 70, Calgary, Alberta T1Y 7H8

Status:

Full-time, In-Person

About Viewpoint

Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.

Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

Summary:

The Business Development Administrator plays a crucial role in supporting the Business Development team and the Roster team by managing overflow tasks, assisting with client acquisition and retention, and contributing to various marketing and business development initiatives. This position requires a highly organized, detail-oriented, and proactive individual with excellent communication and interpersonal skills. The Business Development Administrator will be responsible for a wide range of activities, from assisting with incoming referrals to assisting with marketing campaigns and building relationships with potential and existing clients. While the role does have set hours for office attendance, there is some requirement for the successful applicant to work some evening hours and potentially, on occasion, during a weekend. The role requires a minimum of four days in the office.

Main Responsibilities:

• Referral Management:
  • Assist the Business Development team in processing and managing incoming referrals as assigned.
  • Ensure timely and accurate data entry and tracking of referrals.
  • As needed, accompany colleagues to marketing events and client engagement outside of the office.
  • Respond to potential new client inquiries to gather necessary information and qualify leads.
• Expert Outreach:
  • Conduct research to identify potential new assessors to join Viewpoint’s industry leading roster of medical specialists.
  • Maintain and update the expert assessor database.
  • Assist with the onboarding process for new assessors.
• Webinar Program Support:
  • Assist with the planning and execution of the Viewpoint webinar program.
  • Generate and manage Zoom links for webinar sessions.
  • Coordinate with speakers and attendees around webinar invitations and attendee confirmations.
  • Track webinar related engagement metrics
• Marketing and Communications:
  • Assist with mail merge projects, including data preparation and execution.
  • Support marketing initiatives, such as content creation and social media management.
  • Manage Constant Contact mail outs, including list segmentation and campaign tracking.
  • Review and expand mail merge lists to identify new potential clients.
  • Identify opportunities to expand services with existing clients.
• Event Attendance:
  • Attend industry events and conferences from time to time with senior colleagues to provide additional support, where necessary, to the Business Development team.

Qualifications

• Post-secondary education in business, marketing, or a related field is an asset.
• Experience in the rehabilitation, insurance or legal industry and/or marketing, sales or client care role
• Strong verbal and written communication skills are essential for interacting with clients and internal teams.
• The ability to build and maintain relationships with clients and assessors is crucial.
• Excellent interpersonal and relationship-building skills
• Ability to work well in a team environment and independently when required.
• Strong organizational skills and attention to detail.
• Understanding of sales principles and customer relationship management.
• Proficient with Microsoft Office (Word, Excel, Outlook) and familiarity with CRM software is a plus.
• Prior experience in sales or customer service is beneficial.
• Time management and planning skills

Why choose Viewpoint?

• Comprehensive and flexible health and dental choices with Flex benefits
• Lifemark Employee Assistance Program
• Shoppers Drug Mart Employee Discount (30%)
• Employee Stock Purchase Plan (25%)
• Paid vacation and Wellness days
• Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
• Goodlife Fitness Corporate Discount Gym Membership
• Ongoing internal training and development with opportunities for mentorship
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• Nationally recognized brand with a strong digital presence

Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!