About TIES

The Immigrant Education Society (TIES) is a not-for-profit registered charitable organization that has been actively serving newcomers and low-income Calgarians since 1988. TIES' primary goal is to provide immigrants and economically disadvantaged individuals with a solid foothold in Canada and afford them the opportunities to feel belonging in their new community.

To provide high-quality, innovative language education, economic empowerment support, and holistic services for newcomers and Canadians in need, along with community-based research that benefits the broader community.

‍At TIES, we offer more than a job. We offer the opportunity to shape inclusive systems, strengthen communities, and contribute to meaningful social change. Our work is grounded in our values of Togetherness in Action, Inclusivity by Design, Empowerment with Purpose, and Strength in Curiosity.

If you are passionate about building inclusive workplaces and contributing to community impact, we invite you to apply to this opportunity.

About the Position

Position TitleBENCH Project Lead

Job Type FTE 37.5hours/week

Work Location 3675 63 Ave. NE Calgary, AB T3J 5K1

Reports to Manager, Mental Health & Family Wellness

Summary of Role

Reporting to the Manager, Mental Health & Family Wellbeing Department at TIES, the BENCH Project Lead will facilitate the implementation and operation of this collaborative project. This includes supporting collaboration, research, administration, communications, data management, and outreach functions of the program. This position includes staff supervision.

BENCH: Building Equitable Newcomer Crisis Help is a collaborative project of The Immigrant Education Society, Calgary Catholic Immigration Society, Centre for Newcomers, and Distress Centre. The goal of BENCH is to improve the fit between the crisis services newcomers need and the services available to them. BENCH specifically looks to a) increase engagement with and uptake of crisis services, b) enhance the quality of culturally and linguistically relevant primary and secondary crisis services, and c) build awareness of available services.

Primary Duties & Responsibilities

• Refine the program model and develop implementation plans with relevant goals and deliverables in collaboration with project partners and stakeholders
• Establish measurement systems to track the fidelity and effectiveness of strategies and their impact on systems and clients
• Coordinate inter-agency communication and support effective collaboration
• Create project documentation as needed
• Monitor progress and provide regular updates regarding the status of projects to stakeholders
• Collaborate with project researchers and evaluators to ensure success
• Assist with identifying opportunities for improvement in the program, project management processes, and procedures
• Coordinate the development and delivery of material to increase public and professional awareness of services
• Capacity building in the sector and with ethno-cultural organizations to enhance understanding of needs and gaps in crisis services for newcomers
• Liaise with internal and external stakeholders to develop training and understand the learning needs of staff
• Represent BENCH in building partnerships and involvement in intersectoral initiatives
• Collaborate, communicate, and network with multiple stakeholders (internal and external), organizations and professionals who are working in the field of crisis response, mental health, settlement, and integration supports
• Work collaboratively with diverse and multi-disciplinary teams across partner organizations
• In collaboration with the Steering Committee, strategize, plan, and offer consultation on funding proposals toward the growth and sustainability of the program
• Supervise administrative staff for the project
• Support and maintain financial reporting procedures and practices
• Help other partner programs and employees when needed
• Perform other work-related duties assigned by the Supervisor

This position description reflects the general duties of the role but is not intended to be a detailed description of all duties. The BENCH Project Lead may be asked to perform other duties as required or assigned.

Core Competencies

• Communication & Collaboration: Communicates clearly, coordinates at all levels and follows up consistently.
• Inclusivity & Cultural Responsiveness: Demonstrates respect for diversity and supports equitable, culturally responsive practices.
• Adaptability & Resilience: Remains flexible, professional, and solution-focused during change and busy periods.
• Instructional & Service Excellence: Delivers accurate, timely, and policy-aligned service and support.
• Continuous Learning & Growth Mindset: Seeks feedback, learns continuously, and contributes to improvement.
• Leadership & Accountability: Takes ownership of work, maintains confidentiality, and acts with integrity.

Requirements / Qualifications

• The successful candidate will have a post-Secondary degree in Human Services, or an equivalent combination of education, experience and transferable skills.
• Experience in a mental health-related or crisis response setting is highly desired.
• Minimum five years of work experience in a related field.
• The successful candidate must have a valid driver’s license and own reliable transportation.
• Must complete a Criminal Record Check, including a Vulnerable Sector Search.

TIES is proud to be an equal opportunity employer; we welcome and encourage applicants from diverse backgrounds and experiences.

All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, gender, gender identity or expression, family status, marital status, sexual orientation, place of origin, source of income, mental and physical disability, age or veteran status.

Join Our Team

If you are passionate about building inclusive workplaces and strengthening communities, we invite you to apply.

The successful candidate must complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Applications Deadline: May 8, 2026

TIES is committed to providing reasonable accommodation throughout the recruitment process. To request accommodation, please contact us.

We thank all applicants for their interest in this opportunity. Only shortlisted candidates will be contacted for an interview.