Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Palliser | A Legacy of Excellence, A Future of Possibility

For over a century, Fairmont Palliser has stood as Calgary’s most iconic hotel—a symbol of timeless elegance, heartfelt hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences.

Our story is woven into the fabric of Calgary’s history, and our people are at the heart of it all. At Fairmont Palliser, we believe in creating a workplace where tradition meets innovation, where careers are cultivated, and where everyone is empowered to thrive. Whether you are just beginning your journey in hospitality or bringing years of experience to the table, here you will find a team that values connection, excellence, and purpose.

Join us in delivering elevated experiences and be part of a legacy that continues to shape the future of hospitality in Calgary.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Busperson, Hawthorn Dining Room & Bar (Part-time). Inspire and create the grandest experience for our guest, clients and colleagues every day. you play a vital supporting role in delivering seamless, world-class dining experiences. With grace, efficiency, and an unwavering attention to detail, you will ensure that each guest encounter reflects the polished standards of luxury hospitality. Working collaboratively with servers, bartenders, and the culinary team, you help maintain the elegance and readiness of our dining spaces, setting the tone for an exceptional guest journey. Reporting to the General Manager, Hawthorn Dining Room & Bar.

Key Responsibilities

• Greet guests warmly upon arrival to the dining room and assist in ensuring a personalized, attentive, and elevated experience from start to finish
• Uphold all restaurant and hotel service standards, including LQA protocols and Sequence of Service, to ensure consistency with five-star expectations
• Maintain working knowledge of food and beverage offerings, including menu structure, pairings, promotions, and our local supplier story, in order to support the service team and enhance the guest experience
• Ensure compliance with liquor laws, practicing responsible alcohol service in accordance with regulations and hotel policy
• Assist servers throughout the dining experience by clearing, resetting, and preparing tables promptly between courses and seating’s, while maintaining a discreet and polished presence
• Ensure that all used dishware and service items are returned directly to the dishwashing area via designated routes, out of guest view, and in adherence to sanitation procedures
• Support bartenders with ongoing bar setup, glassware restocking, and bar back duties, especially during periods of high volume, ensuring uninterrupted beverage service
• Maintain the cleanliness and organization of service stations, heart-of-house areas, and bar support zones, ensuring readiness for every shift
• Complete all assigned side duties and daily prep tasks to ensure the team is well-equipped for efficient service execution
• Maintain a safe, organized, and compliant workspace, following all Health & Safety procedures with the knowledge and tools necessary to work responsibly
• Perform additional duties as assigned by the Restaurant General Manager or their designate, always with professionalism and a guest-first mindset

Qualifications

What will you bring to this role?

• Previous experience in a luxury hospitality or upscale restaurant environment is considered a strong asset
• Exhibit flexibility in scheduling, with availability to work a variety of shifts and days based on business needs and seniority
• Demonstrates exceptional communication and organizational skills, with the ability to prioritize and remain composed in dynamic service settings
• Proven ability to work collaboratively and supportively as part of a high-functioning team
• Possesses strong interpersonal and problem-solving abilities, with a proactive and solution-oriented mindset
• Highly responsible, dependable, and self-motivated, with a strong commitment to upholding luxury service standards
• Thrives under pressure in a fast-paced, high-volume environment, maintaining grace and efficiency at all times
• Maintains attentiveness to guest needs, delivering service with poise, discretion, and a consistently courteous demeanor.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Additional Information

Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays,discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Our commitment to Diversity & Inclusion: Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.