Charter Flight Concierge (1 year cotract)

As Canada’s premier private jet company with a legacy spanning over 60 years, Execaire Aviation leads the way in aviation solutions. Setting the standard in aviation excellence, we redefine the way you fly, ensuring unparallelled service and unforgettable experience. Our success is driven by a team of over 550 dedicated employees who all share the same vision. As a leading provider of aviation solutions and operators of private jets, we offer a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services. At Execaire Aviation, our foundation is built on unwavering core values. Safety is our compass, guiding every operation. Excellence is the standard we uphold in every task. Innovation is our driving force, propelling us into the future of aviation.

Join us and be a part of a team that lives and breathes these values every day!

Summary

The Charter Flight Concierge will work closely with the Charter Sales Team to support the sales process and directly manage the Charter client’s flight operation experience and interactions with the Company.

Responsibilities

• Ensure delivery and standardized level of service for Charter Sales clients from trip creation to completion
• Provide charter quotes and sourcing support to Charter Sales Team
• Provide support to Flight Operations team including flight validations and qualifications
• For booked Charters, serve as Charter Sales client single point of contact for all issues related to the execution of any sold Charter flights. Build a customized and hassle-free flight experience for our Charter clients through strategic initiatives
• Assist with the securing of services for CAR 704 flights (catering, ground transportation, customs, etc.) and/or brokered flights
• In collaboration with the Company’s service acquisition department, ensure that all planned flights comply with local regulations and that passenger entry requirements are met. Interact with our clients and enter their trip details and service requests into the scheduling system
• Prepare and submit charter billing information to the charter sales team
• Coordinate with the crew, maintenance, and the Charter Sales Team for all events relating to the aircraft that affects its availability or ability to conduct the mission, including specifically the sourcing of available aircraft and the development of acceptable operational solutions to client requirements
• Maintain aircraft profiles on third party software (ARGUS, AVINODE, etc.)
• Maintain charter client profiles within Salesforce and other internal CRM systems

Requirements

• College Degree
• 5 years of aviation experience including client service, marketing, and branding work experience
• Strong client-facing communication skills in English and French
• Demonstrated ability to multi-task and trouble-shoot
• Strong IT capabilities including experience with MS Office Suite and aviation software
• Additional languages are an asset

Our careers culture is fueled by innovation, teamwork, and a commitment to excellence. Your career at Execaire Aviation is a journey of growth and development. We invest in our team members, offering extensive training programs and ample opportunities to enhance your skills. From mentorship initiatives to career advancement pathways, we are dedicated to nurturing your potential and fostering a culture of continuous learning. Join us in redefining aviation standards and unleashing your potential in an environment where your aspirations can take flight!

We celebrate diversity and believe in the power of an inclusive workplace. At Execaire Aviation, we embrace unique perspectives and backgrounds, recognizing that diversity drives innovation and creativity. We strive for a work environment where everyone feels respected, valued, and empowered to contribute their best. Join us in building a team that reflects the vibrant tapestry of aviation.