COMPANY OVERVIEW

The Prairie Payments Joint Venture (PPJV) is a joint venture owned by three Prairie centrals created to digitally transform and modernize payment services for credit unions in the Prairies. PPJV’s goal is to ensure prairie credit unions are competitive in payments and have access to efficient, modernized payments processing infrastructure.

ROLE SUMMARY:

Prairie Payments Joint Venture (PPJV) is advancing through a major payments modernization journey. The Client Services Coordinator role is a career pathway into Product Management, combining product thinking, analytical rigor, and business process understanding.

The role of Client Services Coordinator ensures superior customer service through effective communication and problem-solving as well as the ongoing commitment to a successful resolution of every email and call.

KEY RESPONSIBILITIES

• Provide first level support of PPJV products and services to credit unions
• Troubleshoot, resolve and document customer enquiries
• Maintain high standards of customer service
• Provide interpretation, guidance and recommendations to credit unions on procedures
• Update and maintain internal databases including ticketing system
• Proactively provide feedback and recommendations to other operational departments on processes and documentation
• Research and implement best practices to ensure continuous improvement. Support risk management by following established policies, procedures and controls both corporately and within area of responsibility and escalate discrepancies to management
• Participate in cross-functional training within the Operations Department
• All other duties as assigned

KEY SKILLS AND EXPERIENCE REQUIREMENTS

• Grade 12, some post-secondary in a related field, with a minimum of 4 years related experience.
• Knowledge of Canadian Payment Association (CPA) rules and standards.
• Knowledge of electronic banking transactions.
• Able to handle varying and large volumes of customer inquiries with speed and a high degree of accuracy.
• Must be bondable.

THE ENVIRONMENT

PPJV is a fast paced and focused environment where employees and contractors share the mission to deliver efficient, cost effective, modernized payments processing to prairie credit unions.

Interested candidates are asked to submit a resume & cover letter by 11:59 PM onApril 7****, 2026.

We thank all candidates for their interest; however, only those candidates selected for an interview will be contacted.