Summary

WE ARE LOOKING FOR A Full-time FRONT Desk Agent/Telephone Operator

We are excited to share that Hyatt Regency Calgary has an opportunity for people who love helping people.

Please join our Front Office team as a Front Office Agent/Telephone Operator. This exciting position was designed for our Guests to have a seamless check-in and check-out experience and to assist the guest with any queries they might have

WHAT IS EXPECTED OF ME IN THIS ROLE?

• Ensure cash float is balanced at the beginning and end of each shift
• Reading, understanding and abiding by the associate handbook, hotel policies and departmental procedures
• Ensure all registered guests have enough payment via credit check report and have the proper identification presented
• Ensure all daily arrivals are gone through and special requests are taken care of
• Checkout guest accounts ensuring proper billing, postings and revisions are properly performed and logged
• Ensure all guest complaints or concerns are dealt with promptly and efficiently
• Ensure all packages for guests are logged / delivered promptly and efficiently
• Assist guests with hotel and area information or any requests they have
• Assist with arranging transportation and the storage of guest luggage
• Check-in guest reservations ensuring proper billing, postings and information is correct
• Maintaining guest security when issuing room keys after proper identification is established
• Ensure shift audit balances and paperwork is all accounted for
• Be able to complete room blocking, wake up calls, baggage check in/out and be able to reconcile master group accounts
• Understand our different customers and their varied needs and expectations (corporate, leisure, FIT, convention, tour or airline)
• Understand room availability inventory and what the rate programs or up selling strategies of the hotel are
• Knowledge of hotel facilities, hours of operations and local attractions
• Knowledge of companywide marketing programs and incentives
• Perform other tasks as assigned by the Management
• Supporting other departments as needed
• This role is required to cover a few shifts as telephone operator including overnight shifts
• May be required to lift up to 25lbs
• Valid work authorization for Canada
• Rotating shift schedule, Morning/Afternoon/Overnights

Qualifications:

• Previous Front Desk experience is required.
• Knowledge of OPERA PMS and other PMS is an asset.
• Previous hospitality experience in a fast guest facing environment
• Multilingual will be an advantage (French / Spanish)

WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT THE HYATT REGENCY CALGARY?

• Extended Health Benefits for you and your dependents and paid medical days.
• Employer RRSP Matching Contributions.
• Discounted Parking.
• Discounts at our on-site restaurant Thomsons Kitchen/Bar.
• Discounts at our on-site Spa-Stillwater Spa Services and Spa Products.
• Tuition reimbursement program and career development program, Leading@Hyatt.
• Complimentary meal during shift.
• Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
• Wellbeing Programs, Headspace and Not Myself Today, Access to a Wellbeing and Relaxation Room, Complimentary Access to the Hotel Pool and Gym.
• Opportunities to participate in our Hyatt Calgary LGBTQ2S+diversity group and youth hiring programming; RiseHY
• 2025 Great Place To Work Certified
• Rainbow Registered
• Global Biorisk Advisory Council STAR Facility accredited

About Hyatt Regency

Being part of our Hyatt Regency Calgary family means always having space to be you. We constantly strive to reflect the world we care for with teams that achieve and grow together.

Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, we care for people so they can be their best.

In the spirit of respect, reciprocity and truth, we honor and acknowledge Moh’kinsstis, and the traditional Treaty 7 territory and oral practices of the Blackfoot confederacy Siksika, Kainai, Piikani, as well as the Îyâxe Nakoda and Tsuut’ina nations. We acknowledge that this territory is home to the Métis Nation of Alberta, Region 3 within the historical Northwest Métis homeland. Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation

This role will typically allow a minimum of 32 hours per week

The hourly rate for this role is $19 per hour

Visit careers.hyatt.com to apply

Qualifications

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