Job Type: Full-Time (10 Hour Shifts, Monday to Thursday)

Pay: $24.95 per hour plus benefits

About the Role

The Encampment PAL Team is a mobile response unit of Alpha House Society, serving individuals and couples who are rough sleeping and not regularly accessing shelter services. The primary goal is to support clients with chronic homelessness toward long-term housing stability. The role involves extensive driving and working outdoors in various conditions. You would also be working closely with Peace Officers in order to provide case management to clients. Your responsibilities would include:

• Providing respectful, non-judgmental, empathetic support to clients

• Conduct sweeps and engage with clients in encampments and hidden areas

• Use sound judgment to assist clients, especially in harsh conditions

• Advocate for clients and collaborate with partner agencies

• Drive agency vans and transport clients when needed

• Respond to crises and distress situations on-site

• Complete housing assessments (e.g., NSQs)

• Maintain ethical, professional conduct with all stakeholders

• Provide client-centered support services tailored to individual needs

• Represent Alpha House positively with the public and partners

• Facilitate educational sessions and liaise with community partners

• Perform administrative duties (case notes, reports, stats)

• Collaborate as part of a supportive team and assist with onboarding new staff

• Follow Alpha House policies, procedures, and legal standards including confidentiality

About You

We are looking for a compassionate, motivated individual with strong case management skills and a deep understanding of housing systems, recovery models, and support for vulnerable populations. The ideal candidate would have the following

• 2-year diploma or degree in Social Sciences, Health Sciences, Social Work, or related (in progress may be considered)
• Ideally 1 year of experience with assessments and/or case management
• Experience with crisis counseling and outreach for vulnerable populations
• Knowledge of addictions, harm reduction, trauma-informed care, and mental health
• Strong interpersonal, crisis management, and advocacy skills
• Proficient in written and oral English communication
• Knowledge of community development resources
• Awareness of the Protection of Persons in Care Act
• Compassionate and adaptable attitude

Position Requirements

• Class 5 Non GDL driver license, comfortable driving agency vehicles, and ability to obtain
• Class 4 within 60 days (Alpha House will pay for test and medical passed)
• Physically able to assist clients and navigate rough terrain in all weather
• Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position
• Ability to wear steel toed footwear
• Able to complete FOIP & “It’s your Move” training, or equivalent Patient Lift training

About Alpha House:

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability.

Benefits of working at Alpha House

• Meaningful work supporting vulnerable populations

• Medical Benefits after six months of continuous work

• Personal Development and training opportunities

If this role sounds like something you are interested in, we urge you to apply!