Job Type: Permanent Full-Time, 8:30-4:30pm, Tues to Sat

Pay: $24.95 per hour

About the Role

As a Transitions Caseworker, you will play a key front-line role in supporting clients as they navigate pathways out of homelessness and into housing stability. Using a Housing First and Recovery-Oriented approach, you will work alongside individuals to identify barriers and build on personal strengths to promote long-term, sustainable recovery and independent living.

Working as part of our Transitions Team, you’ll support clients through all stages of the housing process—from intake and move-in to long-term case planning and community integration. Some of your responsibilities would include:

• Proactively engaging with clients to understand their current needs, barriers, and strengths

• Supporting clients through personalized case management, goal-setting, and progress tracking

• Assist with securing housing—scheduling viewings, lease signings, move-ins, and more

• Help clients overcome practical barriers such as ID, bank accounts, rent payment, and furniture

• Provide one-on-one support for life skills, recovery planning, and goal development

• Collaborate with housing partners and community resources to support client success

• Provide transportation to appointments, meetings, and housing-related activities using an agency vehicle

• Ensure accurate documentation including case notes, stats, and housing-related forms

• Conduct regular check-ins and maintain professional rapport with clients

• Support transitional housing clients with move-ins, inspections, room cleaning, and guest management

• Actively participate in team meetings, program evaluations, and community engagement

• Follow all agency policies, regulatory standards (MSDS, OH&S, WHMIS), and Accreditation requirements

• Be a positive ambassador for Alpha House and its values

About You

We are looking for a compassionate, motivated individual with strong case management skills and a deep understanding of housing systems, recovery models, and support for vulnerable populations. The ideal candidate would have the following:

• A minimum two-year diploma in a social science discipline, or currently enrolled
• 2+ years of housing case work experience, ideally with vulnerable populations
• 1+ year of experience in addictions or mental health support
• Solid knowledge of Calgary’s housing, shelter, and social services systems
• Skills in harm reduction, trauma-informed care, crisis management, and recovery-oriented systems of care
• Strong written and verbal communication and interpersonal skills
• Ability to work both independently and collaboratively in a fast-paced environment
• High ethical standards and respect for client confidentiality and dignity
• Comfort with documentation, MS Office, and case management software

Position Requirements

• Class 5 (Non GDL) driver license, clear driver's abstract, 3 years of driving experience and comfortable driving agency vehicle
• Physically able to assist clients from prone/sitting positions and lift items up to 35 lbs
• Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position
• Able to complete FOIP & “It’s your Move” training, or equivalent Patient Lift training

About Alpha House:

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability.

Benefits of working at Alpha House

• Meaningful work supporting vulnerable populations

• Medical Benefits after six months of continuous work

• Personal Development and training opportunities

If this role sounds like something you are interested in, we urge you to apply!