JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Guest Services Representative – JLL

What this job involves:
The Guest Services Representative plays a vital role in creating exceptional experiences for every shopping centre visitor. As the first point of contact, you represent JLL's commitment to excellence by delivering courteous, professional, and efficient service. Your direct contribution to customer satisfaction and retailer relations supports the centre's business objectives and strengthens its reputation in the community.

What your day-to-day will look like:
Greet guests and respond to inquiries about the shopping centre's services, amenities, stores, and promotional activities

Proactively create memorable customer interactions by providing personalized assistance and excellent service

Promote and sell shopping centre gift cards

Handle phone calls and provide accurate, courteous information

Develop and maintain strong relationships with retailers by educating them about the centre's services

Maintain comprehensive knowledge of products, services, promotions, and special events to suggest stores or gifts based on shoppers' needs

Participate in special projects and support the supervisor with administrative tasks (schedules, gift cards, etc.)

Required Qualifications:
High school diploma or equivalent

Strong written and oral communication skills in both French and English

Basic computer skills

Ability to work in a fast-paced environment and multitask while maintaining a high level of professionalism

Conflict resolution and management skills

Flexibility to work weekends, evenings, holidays, and replacement shifts

Preferred Qualifications:
Multilingual skills beyond French and English

Familiarity with the centre's Crisis Management Manual and understanding of Guest Services responsibilities

Previous customer service experience in a retail environment

Positive attitude with a strong desire to provide excellent customer service

Friendly, approachable, proactive, and solution-focused personality

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.