Join Servus Credit Union-Canada’s Largest Credit Union!

We are looking for a HRIS Specialist to join our People and Culture Team!

**Employment Status:**Full-time temporary (9 months)

**Posting Closes:**April 8, 2026

Internal use only: P2/A

AtServus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters.

We believe in puttingpeople before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most:our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community,we want to meet you.

Join Servus and discover a better way to work.

The HRIS Specialist is a subject matter expert and systems administrator for the UKG platform, including UKG Pro, Workforce Management (WFM), Recruitment, Onboarding, and Learning modules, as well as future UKG modules and other HR systems. This role ensures day-to-day stability and effectiveness of these systems by supporting configuration, user access, data accuracy, and troubleshooting.

Working as a key member of the People and Culture (P&C) team, the HRIS Specialist provides employee and manager support, collaborates with internal partners and vendors, and plays a key role in optimizing HR technology to enhance the employee experience, operational efficiency and legislative and regulatory compliance.

This role works closely with Payroll & Benefits, Information Services (IS), and the People Data Operations team and acts as Servus’ primary HRIS contact for UKG support.

What you'll be doing:

• Act as the super user for the UKG platform and other HR systems as assigned. They will consult with the primary administrator/SME for each module, who will be assigned as necessary within various P&C teams.

• Configure system settings, maintain foundational data (e.g., job codes, org structures), and manage access controls.

• Participate in and support the primary administrators in their system activities such as year-end processing, open enrollment, and performance cycle configuration.

• Document and support system integrations such as API & SFTP file feeds.

• Capture HRIS change requests from stakeholders and route them (with clarifying details) to the manager for review and prioritization.

• Monitor interface error logs and escalate potential data‑security or processing risks to IS / manager.

Support and User Experience

• Provide first-line support for HRIS-related inquiries from employees and managers.

• Troubleshoot issues and escalate to UKG support or internal IS partners as appropriate.

• Attempt Tier 2 functional troubleshooting (configuration/use) before vendor escalation and document recurring fixes.

• Support the maintenance and creation of internal documentation, job aids, and knowledge base articles.

• Collaborate to refresh impacted job aids and quick‑reference guides when UKG releases introduce user‑visible changes (coordinate with Learning).

• Collaborate with the Learning team to support system-related training delivery.

• Ensure a positive end-user experience by promoting self-service capabilities and championing the simplification of processes.

• Serve as primary liaison with UKG support, logging tickets, tracking SLAs, and advocating for Servus priorities.

Data Quality and Reporting

• Enable a high level of data integrity across all UKG modules and perform preliminary and regular data quality checks (e.g., orphaned employees and redundant job codes).

• Maintain a recurring (e.g., monthly) data‑integrity checklist and track remediation items (duplicates, missing values) through closure.

• Partner with the P&C People Data Operations team to perform regular audits, resolve data issues, and monitor system compliance with privacy and security protocols.

• Support the People Data team to generate and distribute scheduled and ad hoc reports for internal stakeholders as needed.

• Provide basic operational extracts (e.g., headcount roster, status changes) to People Managers when People Data Operations support is unavailable.

• Assist with preparing data exports and imports for internal programs such as performance reviews, compensation reviews, or compliance cycles.

System Enhancement and Continuous Improvement

• Prepare for and participate in system upgrades and testing cycles.

• Assist in the coordination of UKG major and minor release reviews: sandbox testing, regression validation, stakeholder sign-off, and end-user communication as required.

• Recommend configuration changes or process improvements based on feedback and business needs.

• Monitor UKG product updates and partner with internal teams to evaluate and adopt relevant enhancements.

• Support HRIS initiatives or project implementations under the direction of the Manager, HRIS and People Data.

Privacy, Security & Compliance

• Administer UKG security roles, ensuring least-privilege access and quarterly audits.

• Monitor compliance with any legislation, regulation, and standards.

• Flag emerging best practices and regulatory changes that may affect UKG configuration; escalate to manager.

• Support P&C in meeting employment standards and regulations by keeping system configuration current.

• Liaise with Internal Audit / Risk on reviews that involve P&C data, coordinating with the People Data Operations team.

What you bring:

Experience and Education:

• Post-secondary diploma or degree in Human Resources, Information Systems, or a related field.

• 2–3 years of experience in HRIS or HR operations, preferably in a mid-to-large organization.

• Hands-on experience with one or more UKG modules (Pro, WFM, Recruitment, Onboarding, Learning) strongly preferred.

• Experience supporting system users in a service-oriented role.

• Strong Excel skills (e.g., lookups, pivot tables, data validation).

• Proficiency in navigating and configuring cloud-based HR platforms.

• Understanding of integrations based on APIs and SFTP file feeds.

• Familiarity with data privacy standards and secure handling of employee information.

Licenses and Certifications:

• HRIS or UKG certifications are an asset.

Why Servus?

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Competitive compensation including performance-based incentive pay and profit share

• Training & Development Opportunities

• Career Advancement Potential

• Flexible work options

• Meaningful work towards individual and corporate goals

• Opportunities to get involved and give back through an employee volunteer program

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks!

What happens next?

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply!

#indh