Imagine yourself as part of one of the most dynamic companies in the healthcare technology industry today! QHR Technologies (Accuro), a Loblaw Company, is leading the way in Canadian healthcare technology, by providing solutions that enrich healthcare professionals’ practices and improve the quality of care delivered to all Canadians across the country. We are looking for talented, inspired, and motivated people to join our incredible team and experience a workplace culture that stands above the rest!

Position Overview

The Integrations Specialist plays a critical role in enabling interoperability across Accuro’s ecosystem by configuring, supporting, and optimizing integrations between internal systems, third‑party partners, and health system stakeholders. This role will be hands-on with our integration engine/tooling, ensuring high-quality, reliable data exchange.

This specialist will serve as a Tier 3 (and escalated Tier 2) technical resource, collaborating with both internal teams and external integration partners to design, test, deploy, and maintain interfaces. Proven experience working with HL7 v2, and ideally other healthcare interoperability standards (FHIR, XML, JSON, APIs), is essential.

Competencies Critical for Success

• Technical Integration Expertise – Deep hands‑on experience with HL7 v2.x (ADT, ORU, ORM, VXU, SIU), message parsing, mapping, transformations, and troubleshooting.
• Integration Platform Proficiency – Skilled with integration engines (Mirth/Nextgen, Qvera, Rhapsody, etc.) including channel configuration, routing, error handling, and monitoring.
• Analytical & Diagnostic Strength – Able to perform root‑cause analysis across multiple systems and layers (transport, mapping, vendor endpoints, platform configuration).
• Vendor & Integrator Collaboration – Strong ability to work with internal Product Development teams, external third‑party integrators, vendors, and healthcare partners to align specifications, coordinate testing, and resolve issues.
• Communication Excellence – Translates technical concepts into clear explanations for both technical and non‑technical audiences; confident representing QHR in partner-facing discussions.
• Service & Support Orientation – Brings a calm, structured approach to escalations; delivers Tier 3 expertise and supports Tier 2 teams with documentation, runbooks, and knowledge transfer.
• Security & Compliance Awareness – Knowledge of Canadian healthcare privacy regulations (PHIPA, PIPEDA) and secure data handling in interoperability workflows.
• Continuous Improvement Mindset – Identifies opportunities to enhance standardization, automation, monitoring, and platform resilience.

Primary Responsibilities

• Configure, develop, test, deploy, and maintain integrations within the Accuro’s Integration Engine.
• Implement integration logic including data transformations, validation rules, orchestration patterns, and routing.
• Lead the build and maintenance of HL7 interfaces, ensuring high reliability and alignment to QHR’s interoperability guidelines.
• Work with internal Product Development teams in implementing integrated workflows.
• Provide Tier 3 and escalated Tier 2 support for complex integration issues across internal systems and integrator environments.
• Monitor interface performance, error rates, operational dashboards, and proactively resolve issues.
• Perform interface engine application configuration changes as indicated, including supporting optimizations and upgrades of the application.
• Collaborate with external vendors, integrators, healthcare organizations, and technical teams to design and validate integration specifications.
• Maintain accurate technical documentation, interface specifications, mapping documents, and operational runbooks.
• Contribute to the development and evolution of integration governance, reusable components, and best‑practice patterns.
• Participate in cross‑functional initiatives where integrations are major dependencies (product, delivery, platform, architecture).

Qualifications, Education and Experience Requirements

General Requirements

• 3–5+ years of experience in a healthcare integration role or similar technical interoperability role.
• Proven, hands‑on HL7 v2 experience (parsing, building, troubleshooting messages and workflows).
• Experience working with at least one integration engine (Mirth/Nextgen, Qvera, Rhapsody, etc.).
• Strong understanding of transport protocols and patterns (MLLP, SFTP, HTTPS, REST).
• Experience using scripting or transformation languages (JavaScript, Python, etc.).
• Excellent analytical skills with the ability to diagnose issues across multiple systems.
• Comfortable working directly with external technical teams and integrators.
• Strong technical communication skills, both written and verbal.

Assets

• Experience with FHIR (Profiles, RESTful interactions, terminology).
• Experience integrating EMR/EHR systems or healthcare operational systems.
• Experience supporting API‑based integrations (REST, JSON/XML, OAuth) and emerging standards such as FHIR.
• Familiarity with cloud integration services (Azure Integration Services).
• Knowledge of Canadian healthcare ecosystems, data standards, and privacy requirements.
• Experience creating reusable integration templates, governance standards, or platform-wide patterns.
• Experience maintaining channels in a multi-tenant setting.

Compensation and Logistics

• Base salary, variable bonus established at the corporate level, competitive benefits package

  • Hiring Range: $100,000 - $125,000 annual
  • Final pay for this position may depend on candidate knowledge, skills, experience and location

• Full time, permanent

• Minimal travel required

Accuro is a dynamic, high-growth Canadian technology company and division of Loblaw Companies Limited. Our mission is to unite Canadian Healthcare, connecting Providers and their Patients to information and each other.