Help Desk Technician Jobs in Calgary, AB
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Calgary, AB
Help Desk Technician
Help Desk Technician
Desktop Support, Help Desk & AV Support Technician (Lethbridge Campus)
Desktop Support, Help Desk & AV Support Technician (Lethbridge Campus)
U.S. Tax, Manager
U.S. Tax, Manager
Service Desk Technician - Seasonal
Service Desk Technician - Seasonal
Program Supervisor - West Desk
Program Supervisor - West Desk
IT Help Desk Support
IT Help Desk Support
Sr. Mech & Robotics Tech
Sr. Mech & Robotics Tech
Mitigation Tech
Mitigation Tech
Pharmacy Technician (Regulated or Student) - 18 Month Contract
Pharmacy Technician (Regulated or Student) - 18 Month Contract
Building Services Technician
Building Services Technician
Process Technician
Process Technician
Technician (Part Time)
Technician (Part Time)
IT Service Delivery Manager
IT Service Delivery Manager
Technician, Avionics
Technician, Avionics
Heavy Duty Technician - Lead Hand
Heavy Duty Technician - Lead Hand
Summer Program Assistant - Recreation Technician II (North East Quadrant)
Summer Program Assistant - Recreation Technician II (North East Quadrant)
Laboratory Technician (Summer Contract)
Laboratory Technician (Summer Contract)
Warehouse and Shop Technician
Warehouse and Shop Technician
Electronics Technician – Journeyperson
Electronics Technician – Journeyperson
Source Testing Technician - Edmonton 1
Source Testing Technician - Edmonton 1
About the role
Catholic School Centre
Information Technology Services
1000 – 5 Avenue SW, Calgary
Overall Accountability
The Help Desk Technician provides first level workstation and end user support on standard hardware and software for staff and classroom labs.
Specific Accountabilities
- Provides first level support related to software and hardware support on a district-wide basis
- Manages call priorities and escalates priorities as required
- Deploys technology to staff as directed
- Maintains administration, including procedure documentation, handouts for users, changes within the network and required reports
- Maintains user level knowledge of all software
Qualifications
- Minimum High School Diploma or equivalent
- Two (2) years technical experience in supporting business users
- Experience in Microsoft Windows environment including all facets of network support, desk side support and file server administration
- Experience with Microsoft Office 365, Windows 10 and ITSM
- Working and configuration knowledge of Service Now ITSM
- Knowledge of the configuration of networks for administrative offices and classrooms
- Excellent communication and technical skills, ability to work in a team environment, with minimal supervision
The Calgary Catholic School District is committed to fair and accessible employment practices and considers catholicity, equity, diversity, and inclusivity to be foundational to its institutional success.
The Calgary Catholic School District seeks to foster a workplace that reflects the full breadth of the communities it serves.
If selected as the successful candidate for this position, please be aware that you will be required, as a condition of employment, to submit to the District a police information check (PIC) prior to your start date . The check must be issued at the time of the job offer or within the past six months. Please note, the cost of the police information check will be the responsibility of the candidate. NOTE: Applicants who live in Calgary can apply for Police Information Check (PIC) electronically by visiting the following CPS website: https://www.calgary.ca/cps/public-services/police-information-checks.html
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About Calgary Catholic School District
We educate and empower students from kindergarten to Grade 12 through our mission of Living and Learning in our Catholic Faith so that students, centred in Christ, realize their full potential. We are one of the largest school districts in Alberta, serving approximately 63,000 students in 118 schools located in Calgary, Airdrie, Cochrane, Chestermere and Rocky View County.
CCSD was recognized as one of Alberta's Top 80 Employers for the 14th time since 2009.