Join Canada’s Largest Automotive Group

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve.

Discover how you can build your career with Dilawri

Position Overview

BMW Royal Oak is actively searching for Parts Representatives to join our growing team at Dilawri Group!

Primary Duties and Responsibilities

• This position has a focus on over the counter customers
• Maintaining and managing the BMW and MINI apparel and showroom
• Provide exceptional customer service by assisting customers in identifying and ordering the correct parts for their vehicles.
• Collaborate with service technicians and other team members to ensure accurate and timely fulfillment of parts orders.
• Maintain up-to-date knowledge of parts catalogues, pricing and inventory levels.
• Process parts orders, track shipments, and keep customers updated on the status of their orders.
• Handle customer inquiries, provide product information, and resolve issues or concerns in a professional and timely manner.
• Keep accurate records of parts inventory, order history and customer interactions.
• Prepare parts invoices.
• Ensure your work station is clean and in an orderly manner.
• Examine returned parts for defects.
• Exchange defective parts or refund the customer.

Qualifications Required

• You are committed to offering world class customer service and building lifelong customer relationships.

• You have a growth mindset and are continuously innovating and developing your skills.

• You thrive in an environment that supports collaboration and respect.

• You are passionate about making a difference.

• You are honest, trustworthy and care about providing the best possible customer experience.

About Dilawri

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

• Discounted employee vehicle purchase program

• Job-specific coaching & training programs

• Comprehensive health & dental plans

• Employee wellness & assistance programs

• Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

Discover Dilawri.