Are you interested in making a difference in the lives of marginalized populations?

The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.

Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.

We have one (1) permanent full-time position.

Working days will be on Mondays to Fridays from, totaling 37.5 hours per week.

This posting closes on May 7, 2026.

Program Summary

The Calgary Alternative Residential Services (CARS) program assists individuals with developmental disabilities to become more independent through skill acquisition, empowerment and full inclusion in society, thus improving their quality of life. The CARS program focuses on ‘person-centered planning’ – people supporting people – based on the individual’s needs. Through a self-directed process, the individual will be assisted in identifying areas of support that are important to them and will contribute towards their personal goals.

Job Summary

The Residential Administrative Assistant role with Calgary Alternative Support Services, Residential Services (CARS) program, provides critical support to the CARS Community Support Coordinators (CSC) and the CARS Assistant Program Manager and Program Manager. The Residential Administrative Assistant is responsible for administrative duties required by policy, funders and program operations. The Residential Administrative Assistant assists CSCs’ with the coordination and completion of required client documents. The incumbent is responsible for accurate and confidential record keeping and client document preparation and completion.

The Residential Administrative Assistant is also responsible for the scheduling and authorizations of all regular CARS hourly frontline staff shifts in Dayforce. They will work collaboratively with the Residential Relief Supervisor, who is responsible for all CARS General Relief scheduling and authorizing. The Residential Administrative Assistant is required to ensure accuracy of staff time away, PPT or changes in scheduled shifts and roles.

Key Responsibilities to:
Client

• Establish respectful and professional boundaries while developing positive working relationships with clients
• Establish and maintain a positive professional working relationship with client guardians and client supports where applicable
• Coordinate, schedule and attend Individual Support Plan (ISP) review meetings with assigned CSCs
• Use active listening to capture the goals of the clients’ and accurately and professionally write them up following the guidelines of the program and funder.
• Work with the CSCs’ to ensure all client documentation remains up to date, including ISPs, consent forms, assessments and plans, and client files.
• Facilitate the involvement of support networks and all relevant stakeholders, such as PDD, other agencies, programs and family/guardian(s).
• Develop and maintain regular hourly frontline staff schedules (Community Support Workers and Residential Support Workers roles) in Dayforce for the CARS program
• In conjunction with the Residential Relief Supervisor, ensure appropriate staffing is in place
• Complete authorizations of all frontline staff shifts, ensuring accuracy of times and assigned position
• Monitor frontline staff use of Dayforce and report issues with punching in and punching out
• Communicate any staffing issues that require follow-up by the assigned CARS Community Support Coordinators (CSC)
• Meet assigned deadlines with regards to payroll

Agency/Residential Program CARS

• Understand and adhere to CASS Policies & Procedures and program specific expectations as defined in program Operations Manuals.
• Responsible for regularly checking email communications.
• Complete client and agency specific paperwork in a timely fashion.
• Utilize the CASS employee management system for designated tasks.
• Assist CARS Community Support Coordinators with developing and maintaining schedules of support
• Input case notes into CASS database
• Responsible for quarterly reporting on client outcomes.
• Adhere to Health & Safety policies in accordance to CASS policy & procedures and Alberta OHS legislation
• Maintain valid certification in all core training/employment requirements, and any additional training as assigned based on role expectations
• Participate in ensuring program outcomes are being met.
• Meet the standards laid out by accreditation bodies (Ex. Creating Excellence Together – CET) and ensure thorough program preparation is completed for accreditation
• Regular correspondence with CSCs’ Assistant Program Manager and Program Manager
• Attend scheduled program and office meetings
• Other administrative duties as required

Culture

• Model and demonstrate CASS values in all interactions with clients, staff, colleagues, and community members
• Demonstrate respect and collaboration with all internal and external stakeholders of the CASS organization
• Demonstrate an ability and willingness to give and receive honest, balanced feedback
• Be an ally and champion initiatives being rolled out by CASS Senior Leadership Team (SLT)

Qualifications and Experience

• Strong interpersonal skills
• Ability to accurately maintain and prioritize a fast-paced, high-volume workload
• Competency in report writing
• Ability to work independently and as a team member
• Demonstrates strong organizational and time management skills
• Ability to maintain confidentiality
• Highly detail oriented and focused
• Ability to approach situations with positivity
• Ability to adapt communication styles
• Display patience and flexibility
• Competency in learning new technological platforms
• Experience working in an administrative role is an asset
• Knowledge in supporting adults with developmental disabilities
• Expertise in Microsoft Office software including, Excel, PowerPoint, and Word

Preferred education

• Diploma or Certificate in Human Services, Business Administration, or other related discipline; and/or equivalent work experience

Other Required Skills

• A current Basic First Aid/Emergency First Aid certification that includes CPR/AED
• A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS
• A vehicle and valid driver's license are considered assets

Referral Program

If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program!

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

No phone calls please.