Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Palliser | A Legacy of Excellence, A Future of Possibility

For over a century, Fairmont Palliser has stood as Calgary’s most iconic hotel—a symbol of timeless elegance, heartfelt hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences.

Our story is woven into the fabric of Calgary’s history, and our people are at the heart of it all. At Fairmont Palliser, we believe in creating a workplace where tradition meets innovation, where careers are cultivated, and where everyone is empowered to thrive. Whether you are just beginning your journey in hospitality or bringing years of experience to the table, here you will find a team that values connection, excellence, and purpose.

Join us in delivering elevated experiences and be part of a legacy that continues to shape the future of hospitality in Calgary.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Server, Hawthorn Dining Room & Bar. Inspire and create the grandest experience for our guest, clients and colleagues every day. You will embody the highest standards of hospitality**.**With polished professionalism, genuine warmth, and an expert understanding of our meticulously curated menu and beverage offerings, you will deliver intuitive, elevated service that transforms every dining experience into a lasting memory. Your attention to detail and anticipation of guest needs will reflect the exceptional quality and elegance synonymous with our brand. Reporting to the General Manager, Hawthorn Dining Room & Bar.

Key Responsibilities

• Warmly welcome guests with genuine hospitality and a polished demeanor, setting the tone for an exceptional dining experience that consistently exceeds expectations.

• Adhere to all restaurant and hotel policies, including Leading Quality Assurance Audit (LQA) standards and Sequence of Service protocols, ensuring every touchpoint meets luxury service benchmarks.

• Demonstrate proficiency in tableside service techniques, such as saucing, carving, and finishing, with grace and precision.

• Ensure compliance with liquor laws, practicing responsible alcohol service in accordance with Alberta regulations and hotel policy.

• Maintain in-depth knowledge of all food and beverage offerings, including pairings, seasonal promotions, and local sourcing, to engage and educate guests with confidence.

• Accurately record, communicate, and serve all guest orders in a professional and timely manner, collaborating closely with colleagues and culinary teams.

• Ensure all dishes and beverages are delivered directly by the server or an assisting team member; if clearing, all items to be brought discreetly to designated kitchen areas, maintaining an uncluttered and polished dining room.

• Support the bar team as needed by handling glassware efficiently and discreetly, reinforcing seamless service throughout the venue.

• Create meaningful, heartfelt guest moments through proactive quality checks and prompt resolution of feedback, ensuring no guest leaves unsatisfied.

• Demonstrate awareness and adherence to food safety, hygiene, and environmental sustainability practices as outlined in hotel standards.

• Execute any additional duties as assigned by the Restaurant General Manager or their designate, with professionalism and enthusiasm.

Qualifications

What will you bring to this role?

• A minimum of 2 years experience in a refined, upscale restaurant or lounge environment is required; experience in a luxury hotel setting is highly regarded.

• Extensive knowledge of cocktails, wine, and spirits is expected; WSET or comparable certifications are considered a strong asset.

• Previous bartending experience is considered a valuable asset, particularly in elevated cocktail or fine dining settings.

• Must possess excellent verbal and written English communication skills, including a strong command of professional vocabulary and guest-facing communication.

• Exhibit scheduling flexibility and availability to meet business demands, including weekends and holidays, as determined by seniority.

• Highly self-motivated, detail-oriented, and capable of working independently while contributing to a collaborative team culture.

• Proven track record of exceptional customer service skills, with the ability to anticipate guest needs and personalize service accordingly.

• Professional presence, polished appearance, and a warm, engaging personality are essential.

• Composed and effective under pressure, with the ability to multi-task gracefully in a high-paced luxury environment.

• Must demonstrate a high level of energy, enthusiasm, and a passion for hospitality, with a natural ability to create a welcoming and memorable guest experience.

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.

• Foster an inclusive environment where every individual feels valued and respected

Additional Information

Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays,discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Our commitment to Diversity & Inclusion: Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.