Join CPKC, North America’s first transnational railroad connecting U.S. Canada and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

The Workers Compensation (WC) Specialist has the responsibility for the effective, efficient, case management of Workers' Compensations claims on an assigned geographic area for Western Canada (Alberta, British Columbia, Manitoba and Saskatchewan). The Specialist will have the ability to achieve high level outcomes through timely and systematic case management of on duty injury/incident claims and manage workplace accommodations that are safe, timely, and cost effective. This position can be based in Calgary, Winnipeg or Port Coquitlam.

POSITION ACCOUNTABILITIES:

• Manage all WCB Claims in assigned geographic area to ensure application of WCB policy with the goal of mitigating lost time including duration of lost time, claim entitlement as well as cost mitigation and recovery, including cost relief where applicable
• Initiate timely interventions to maximize cost avoidance and cost recovery in day-to-day case management and Return To Work (RTW) planning
• Oversee and review WC Financials (Premiums, cost statements, experience rating statements, invoices, future liability of claim costs) to confirm accuracy of charges to the Company and maintain effective statistical record keeping
• Act as primary contact with Workers' Compensation Boards (WCB) in assigned geographic areas in Western Canada
• Educate/coach Supervisors/Managers in Operations regarding their roles and related responsibilities to meet legislative guidelines of Workers’ Compensation for offers of modified work, duty to accommodate
• Initiate and assist with return to work based on medical restrictions and required clearances
• Conduct detailed review of monthly accident cost, invoices and experience rating statements for accuracy. Oversee and ensure data input
• Develop and maintain WCB metrics within geographic area to monitor trends, identify costs and cost savings and return on investment for CPKC’s RTW Program
• Manage WCB deposit and assessment accounts to ensure the Company has appropriate workers’ compensation coverage
• Manage audits of WCB payments to injured employees
• Manage the preparation and presentation of WCB claim appeals to the Appellant Boards including the submission of written appeals and participation at oral hearings
• Liaise and work collaboratively with internal Teams as well as external Stakeholders such as WCB to ensure a safe and timely return to work for injured employees

POSITION REQUIREMENTS:

• Degree, diploma or certificate in case management; or in related field or specialized courses relevant to WCB claims matters
• A minimum of 5 years’ experience in workers compensation claims and program management; direct experience with a Provincial WCB and/or experience in managing Workers’ Compensation appeals is an asset
• Strong working knowledge of Workers’ Compensation boards policy, procedure and legislation; Federal health and safety legislation and insurance benefit plans
• Experience creating and managing RTW plans that focus on recovery in the workplace
• Strong interpersonal skills at "relationship building level" for working and co-operation with internal stakeholders, WCB’s and unions and for employee service
• Experience in negotiating, listening, conflict resolution and mediation skills
• Strong software skills – Word, Excel, Outlook, and SAP

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension and/or retirement plans
• Employee Share Purchase Plan
• Performance Incentive Plan
• Annual Fitness Subsidy
• Part-time Studies Program

PRE-EMPLOYMENT REQUIREMENTS:

Background Investigation

• Criminal history check
• Education verification
• Professional references

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

• Req ID: 105805
• Department: Human Resources
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Calgary, Alberta
• Country: Canada
• % of Travel: 10-20%

• of Positions: 1

• Job Grade: 4
• Job Available to: Internal & External

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