Company Description

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Suite Attendant. The Suite Attendant plays a key role in delivering exceptional guest experiences by maintaining the cleanliness, comfort, and presentation of guest suites and assigned areas. This role is responsible for ensuring that every guest room meets the hotel’s high standards of hygiene, organization, and hospitality while supporting a
welcoming and memorable stay for every guest.

Please note that the end date for this position will be October 31, 2026.

Key Responsibilities

Guest Room Care & Cleanliness

• Clean and service assigned guest suites according to established housekeeping standards and procedures.
• Make beds, replace linens, and terry from guest rooms.
• Vacuum carpets, dust furniture, clean inside windows, and maintain overall room cleanliness.
• Thoroughly clean and sanitize bathrooms including sinks, bathtubs, showers, mirrors, and toilets.
• Replenish all in-room amenities and guest supplies to ensure comfort and convenience.

Operational Excellence

• Maintain proper use of all cleaning equipment and products while adhering to safety procedures.
• Ensure housekeeping carts and supply areas are fully stocked and organized daily.
• Track, update, and manage assigned room statuses throughout the shift.
• Complete room assignments efficiently while maintaining attention to detail and quality standards.
• Report any maintenance issues, damages, or safety concerns promptly to the appropriate department.

Guest Experience & Service

• Demonstrate a warm, professional, and welcoming attitude when interacting with guests.
• Take initiative to personalize the guest experience whenever possible.
• Respect guest privacy and handle guest belongings with the highest level of care and professionalism.
• Contribute to creating a clean, comfortable, and memorable environment for every guest.

Team Collaboration

• Work closely with Housekeeping colleagues and supervisors to maintain daily operational efficiency.
• Support departmental goals by maintaining consistent service standards and completing assigned tasks within required timelines.
• Participate in departmental meetings, training sessions, and continuous improvement initiatives.

Safety & Compliance

• Follow all hotel policies, departmental procedures, and health & safety protocols.

• Properly use personal protective equipment (PPE) and cleaning chemicals as required.

• Maintain a safe and organized work environment while performing daily tasks.

Qualifications

What will you bring to this role?

• Previous housekeeping experience in a hotel or hospitality environment is preferred.
• Experience working in a fast-paced service environment is an asset.
• Embrace the company brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift while performing repetitive housekeeping duties, including bending, kneeling, crouching, reaching, and twisting while cleaning guest rooms and bathrooms.

• Frequent lifting and carrying of linens, towels, cleaning supplies, and equipment up to 30 lbs, as well as pushing and pulling fully stocked housekeeping carts.

• Physical stamina and dexterity required to perform tasks such as bed making, mattress lifting, vacuuming, and maneuvering furniture, with occasional use of ladders, stairs, or step stools to access elevated areas.

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Integrity:
We build trust through mutual respect and being authentic.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team..

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: resumes@sheratonsuites.com

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