Customer Support Specialist Jobs in Calgary, Alberta, Canada
Create alert for “Customer Support Specialist”
Calgary, Alberta, Canada
About the role
We're looking for a sharp, technically-minded Customer Support Specialist to be the frontline for customers when things go wrong — and to make sure they get resolved fast. In this role, you'll own bug reports, troubleshoot platform issues, triage incoming support requests, and work cross-functionally with our engineering and product teams to close the loop for customers. You'll be the person who turns a frustrated user into a confident one. This is a high-volume, detail-oriented role where quality of resolution matters as much as speed. You'll help us build the support function from the ground up as we scale. What you`ll do: Own the full support ticket lifecycle — intake, triage, investigation, resolution, and follow-up Troubleshoot bugs and technical issues across the platform (recording, transcription, AI analysis, integrations) Reproduce customer-reported issues and document clear steps for the engineering team Triage incoming tickets by severity and route escalations appropriately Maintain a clear, organized support queue with fast response times Communicate clearly with customers throughout the resolution process — no black holes Write and maintain internal runbooks and troubleshooting guides Log and track recurring issues to surface patterns for product and engineering Partner with the CSM team to flag accounts at risk due to unresolved issues Help build the support processes, tooling, and documentation as we grow Must haves 2+ years in a technical support, helpdesk, or product support role Strong troubleshooting instincts — you dig until you find the root cause Comfortable reading logs, error messages, and basic technical output Clear, calm communicator with customers under pressure High ownership — you don't let tickets age, and you follow up without being asked Comfortable managing a high-volume queue across multiple priorities Detail-oriented with strong documentation habits Familiarity with support tools (Intercom, Zendesk, Linear, Jira, or similar) Comfortable working cross-functionally with engineering and product teams Excited to build systems and processes, not just work within them
Experience with SaaS platforms, audio/video tooling, or AI products is a plus — but not required.
All candidates will be reviewed through our website. Apply here: https://humanconnect.me/customer-support-spec
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About Human Connect Talent Solutions
Stop searching for candidates. Start connecting with talent.
In a world where traditional hiring feels slow, expensive, and often like a shot in the dark, Human Connect provides the clarity and speed your business needs to scale. Based in Argentina and operating globally, we are a boutique talent acquisition agency that bridges the gap between high-level headhunting and cutting-edge Artificial Intelligence.
Why work with us? We don't just post jobs; we hunt for the right fit. By combining our specialized expertise in Marketing, Advertising, and Technology with our proprietary AI platform, G&P , we've reduced the "noise" of recruitment to focus on what matters: real human potential.
What we offer:
Active Headhunting: Specialized search for Tech and Creative leadership.
The G&P Platform: Our AI-powered suite that generates job descriptions, crafts boolean search strings, and scores CVs with surgical precision.
Organizational Consulting: Optimizing your internal HR culture, processes, and climate to ensure that once you find great talent, they stay.
Career Development: Empowering individuals with the tools and coaching needed to navigate the modern job market.
Whether you are an SME looking to build your first high-performance team or a candidate ready for your next big move, we are here to make the connection.
Ready to hire better? Visit us at humanconnect.me or book a demo of our G&P Platform today.