Job Title: Sample Logistics Technician

Reports to (title): Sample Support Supervisor / Customer Service Supervisor Department: Sample Logistics / Customer Service Duration: Fixed-Term/Contract until the end of November  

Basic Purpose

• Sample receipt, preparation of supplies and shipping related duties for all clients in support of the Sample Logistics Team.
• This position also includes administrative functions  

Key Accountability/Responsibilities

• Greet all clients in a friendly, positive manner
• Receive all external client samples
• Unpack samples and organize them according to analytical requirements
• Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and / or received date
• Ensure all required samples are redirected as required
• Prepare bottle orders requests and coordinate delivery of bottle orders
• Provide support to the Sample Log In team
• Ensure accuracy of results and data entry
• Recognize routine and non-routine problems and escalate to the Supervisor
• Ensure supply inventories are maintained
• Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
• Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns
• Adhere to Bureau Veritas’ quality systems QA/QC, SOPs and external accreditation requirements.
• Adhere to Bureau Veritas’ safety policies.
• All other responsibilities as assigned  

Skills and Knowledge

• High School Diploma
• Experience in a laboratory environment is considered an asset.
• Ability to lift up to 40 lbs
• Excellent attention to detail
• Strong communication skills (both written and verbal).
• Strong computer skills (Microsoft Word, Excel, Outlook etc.)
• Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
• Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes are required  

Working Conditions

• High level of work production in fast-paced lab environment
• Flexible working hours, overtime and shift work
• Changing priorities and balancing workload to meet tight deadlines
• Some lifting and carrying (up to 40 lbs) and may involve long periods of standing
• Hazardous materials are handled using established safety procedures and appropriate equipment