Service & Warranty Technician Jobs in Calgary, Alberta, Canada
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Calgary, Alberta, Canada
Service & Warranty Technician
Top Benefits
About the role
Position Profile
Job Title: Service & Warranty Technician Job Type: Full-Time Location: Okotoks and Calgary Reports To: Customer Care Manager
Our Company
For over 25 years, Partners Development Group Ltd. has been building thoughtfully planned communities in the Calgary and Okotoks areas designed to encourage healthy living and enhance family well-being. As a company, we pride ourselves on our strong culture based on family values, teamwork, and giving back to the communities in which we work and live. Through our multi-family, commercial, leasing and land development business units, we develop thriving communities where people from all backgrounds build better lives.
Position Overview
We are looking for a Service & Warranty Technician to join our Customer Care team and ensure that every home we build meets and exceeds homeowner expectations after construction is complete. This role is perfect for a hands-on problem solver with a keen eye for detail and a strong customer service mindset. You’ll be responsible for conducting inspections, performing maintenance, and resolving warranty-related issues with efficiency and professionalism. As a key point of contact for homeowners, you’ll work closely with trade partners and internal teams to deliver smooth, high-quality service experience. If you take pride in your craftsmanship, enjoy troubleshooting, and thrive on providing exceptional customer care, this could be the perfect role for you!
Key Responsibilities
Conduct inspections and repairs related to truss movement, ductwork, and general home maintenance. Perform routine maintenance on mechanical systems such as tankless water heaters and AHU systems (training provided). Manage painting, drywall, plumbing, electrical, and HVAC repairs as required. Serve as the primary point of contact for homeowners regarding warranty claims and service requests. Schedule, coordinate, and oversee warranty-related repairs with trade partners. Maintain accurate records of service requests, repairs, and homeowner communications using company software. Communicate with homeowners, trade partners, and internal teams to resolve issues professionally. Educate homeowners on warranty coverage and maintenance best practices.
Qualifications and Experience
Minimum 5+ years of experience in construction, home maintenance, or service-related roles, preferably in residential homebuilding. Strong working knowledge of plumbing, electrical, and HVAC systems. Proficiency with hand and power tools for general home repairs. Ability to read and interpret technical documents and blueprints. Valid driver’s license. Physical ability to climb ladders, lift heavy objects, and work in confined spaces (attics, crawl spaces, etc.). Knowledge of local building codes and regulations.
Additional Requirements
You love a job where you can see the direct impact of your skills – Every repair and homeowner interaction is an opportunity to make someone’s day better. You’re a great teacher – Whether explaining a simple maintenance tip or breaking down a warranty repair, you enjoy sharing knowledge in a way that homeowners understand and appreciate. You can prioritize tasks, manage time effectively, and meet deadlines. You’re comfortable using technology—whether it’s a computer, smartphone, or tablet, you can efficiently handle work orders, scheduling, and documentation with ease. You don’t need a big team around you to stay motivated and productive.
Working Conditions
This is a full-time position, Monday to Friday. Work location will vary based on operational needs in the Okotoks and Calgary areas. Role involves travel between job sites and homeowner locations.
What We Offer
Competitive salary and benefits package. Performance-based bonus program. Comprehensive training on industry-specific maintenance and repair techniques. Supportive team environment with opportunities for professional growth. Company vehicle and tools provided for job-related tasks.
Benefit Package includes
Employer paid extended Health, vision, and dental coverage Health spending account Employee & family assistance program (EFAP) Life insurance Out of country emergency medical
Please note, only those candidates chosen to continue through the selection process will be contacted.
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About Partners Development Group
For over 20 years, we've been creating thoughtfully planned communities built with wellness in mind. Communities where pathways, playgrounds, green spaces and local businesses bring neighbours together to enjoy life and make meaningful connections. Where home styles suit a variety of lifestyles, and where families of all backgrounds and life stages can plant roots and thrive.
Our focus on wellness is also why all Partners homes are certified Built Green® and constructed using environmentally friendly and sustainable materials that make them healthier, cleaner and more efficient. But that’s just the start. Our industry leading QuietWall™ system reduces sound transfer between townhomes by up to 23% more than even single-family homes. Our European-designed Molok waste, compost and recycling systems look better and reduce CO2 emissions. We also recycle all construction disposals to help protect the environment around us.
Why do we care so much? We are your neighbours. We live and work in the cities where we build, and we want families to enjoy them for generations to come. Think of us as your partner in wellness, building homes and communities that encourage healthy living and enhance family wellbeing. Because when we have space to relax, play, laugh, stay active and spend time with the people we care about most, we live happier, healthier and more fulfilling lives.