CUSTOMER experience IS YOUR FIRST, MIDDLE, AND LAST name. The Opportunity When you recall the very best customer experience you ever had, you can't help but think to yourself, "How would I have done it even better?" That's because you're the kind of person who believes that even if you go above and beyond, there's always room to go a little higher and a little further. You have a passion for service excellence and helping others, and get a personal thrill out of brightening someone's day on the other end of the telephone with your friendly voice The Team You’ve Been Looking For Bridgewater Bank is more than a financial institution; we’re a team of passionate people who care deeply about helping others succeed. Unlike traditional banks, we have no branches. This means less time managing logistics and more time focused on providing straightforward, honest service and smart financial solutions that support our clients in reaching life’s biggest milestones. As a wholly owned subsidiary of AMA, we share a proud legacy of service and a commitment to doing the right thing for our customers, our communities, and each other. At Bridgewater Bank, you’ll be part of a nimble, forward-thinking organization where your ideas matter, your contributions are valued, and your growth is encouraged. We’re driven to make a positive impact and our close-knit culture values flexibility, innovation, and genuine connection. As part of the Bridgewater team, you’ll enjoy: Competitive salary and flexible benefits Employer-paid retirement savings program Employee-exclusive discounts on travel, insurance, memberships, and more Free travel medical insurance for you and your immediate family Ongoing professional development Flexible work models that make sense for your lifestyle Who You Are You're an excellent communicator, an even better listener, and have an almost telepathic ability to identify the needs of others. You like to exceed expectations when it comes to providing a superior customer-service experience. Not only do you excel at meeting peoples' needs, you're able to anticipate them. You're a stickler for details and accuracy — you're so organized that you have an uncanny ability to get you’re your hands on the right information quickly. You're a master multi-tasker, able to manage your time, multiple files, and priorities with ease. You have no problem getting things done. And on time, too! You believe integrity is everything and let your superior ethics guide your decision making. You don't need anyone to light a fire under you. You know what needs to be done and you do it. You're a flexible and responsive team player who works well on your own but is just as happy collaborating in a team environment. How You’ll Make an Impact Report to the Team Lead, Underwriting. Provide support to the Mortgage Underwriters to ensure all follow-up on files are completed and all conditions met prior to closing. Follow up on commitments and request specific documents. Verify accuracy of specifications on mortgage documents. Ensure all conditions of mortgage approval are met. Route risk-involved matters to Underwriter for evaluation. Analyze land titles, purchase contracts, and appraisal reports for inconsistencies. Confirm all closing details including dates, client information, and payment frequency. Collaborate with both internal and external customers of Bridgewater Bank and AMA to achieve departmental and organizational goals. Responsible for completing Quality Assurance audits on assigned files. What You Bring to the Table You have a high school diploma. You have one to two years' lending institution experience. You know your way around computers and have a demonstrated ability to adapt to new systems. Belonging Matters Here Bridgewater Bank is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you feel supported throughout your journey with us. - WORK MODEL: Remote - We thank all applicants for their interest; however, only those selected for an interview will be contacted. AMA is a membership organization representing a million Albertans across the province. We offer roadside assistance, travel, registries, insurance, driver education, a member rewards program, community events and more. But we’re more than our products and services; we’re about a shared commitment to what we call TYLF—Treat You Like Friends and Family. If you’re looking for an inspiring career in a workplace where every exchange comes from a place of genuine care and connection, you’re our kind of people! We offer accommodations for all applicants with disabilities in all stages of the recruitment process. If you require an accommodation, please advise your Talent Scout during your job application, and we will work with you to meet your unique needs.