The Technical Business Analyst – ERP & Data plays a critical role in supporting and optimizing enterprise systems, with a strong focus on ERP operations, data analysis, and cross-functional collaboration. This role acts as the bridge between business teams, IT, and external vendors by resolving ERP issues, analyzing data using SQL, and translating business needs into clear, actionable documentation.

The ideal candidate is technically hands-on, business-oriented, and an excellent communicator who can operate independently while supporting enterprise-scale initiatives.

Key Responsibilities ERP Operations & Issue Resolution

• Own and manage ERP operational tickets (L1/L2), including intake, triage, investigation, resolution, and escalation when required.
• Debug and resolve ERP-related issues by analyzing configurations, data, integrations, and business processes.
• Collaborate with ERP vendors, support partners, and internal IT teams to resolve defects and system issues.
• Identify recurring issues and recommend long-term solutions or process improvements to reduce operational overhead.
• Support ERP enhancements, patches, and upgrades by validating impacts and coordinating testing.

Data Analysis & SQL

• Write and maintain SQL queries to extract, analyze, reconcile, and validate ERP and operational data.
• Perform root-cause analysis for data inconsistencies and system issues.
• Support ad-hoc and recurring reporting needs for business stakeholders.
• Provide data-backed insights to support decision-making and business cases.
• Rapidly acquires working knowledge of new platforms and tools where gaps exist, demonstrating strong learning agility.

Business Analysis & Requirements

• Work closely with Finance, Operations, Sales, Construction, and other teams to gather and clarify business requirements.
• Translate business needs into clear functional and technical requirements, user stories, and acceptance criteria.
• Document current-state and future-state processes, workflows, and system interactions.
• Ensure solutions align with enterprise standards, ERP capabilities, and long-term technology strategy.

Documentation & Business Cases

• Create high-quality documentation, including:
• Business cases
• Requirements documents
• Process maps
• Data definitions
• Impact and risk assessments
• Support change management by clearly documenting impacts to users, systems, and data.
• Maintain organized, up-to-date documentation for ongoing operational and project work.

Stakeholder & Cross-Functional Collaboration

• Identifies opportunities for automation, system optimization, and process redesign.
• Evaluates emerging technologies and communication tools to improve operational efficiency and data visibility.
• Ensure solutions align with business strategy, operational realities, and financial discipline.

Required Qualifications Technical Skills

• Strong hands-on experience with SQL (joins, aggregations, troubleshooting, data validation).
• Experience working with ERP systems in an operational or analytical capacity.
• Understanding system integrations, data flows, and downstream reporting dependencies.
• Ability to independently investigate and troubleshoot system and data issues.

Soft Skills (Critical)

• Excellent written and verbal communication skills.
• Strong stakeholder management skills; comfortable working with executives and frontline users.
• Highly analytical, detail-oriented, and solution-focused.
• Able to work independently and manage multiple priorities.
• Calm, pragmatic, and professional under pressure.

Nice-to-Have Qualifications

• Experience with ERP finance modules (GL, AP, AR, job costing, procurement).
• Experience with reporting tools such as Power BI, SSRS, or similar.
• Experience working with external vendors or managed service providers.
• Industry experience in real estate, construction, or asset-based operations.

What Success Looks Like

• ERP issues are resolved efficiently with minimal escalation.
• Reduction in recurring ERP and data-related issues.
• Business stakeholders receive clear, data-driven insights and documentation.
• Requirements and business cases are decision-ready and well-structured.

Why Join Technology Transformation This role offers the opportunity to work at the intersection of technology, data, and business operations while contributing to enterprise-scale transformation initiatives. You will have high visibility, meaningful ownership, and the ability to make a measurable impact across the organization.

Required WORK EXPERIENCE

• Experience creating business cases with both qualitative and quantitative analysis.
• Proven experience gathering requirements and producing clear, structured documentation.
• 3–6+ years of experience as a Technical Business Analyst, ERP Analyst, Business Systems Analyst, or similar role.

EDUCATION Required

• Bachelor's degree in Information Systems Management

LICENSES & CERTIFICATIONS Required

• Criminal Record Check

Beneficial

• Cert Bus Analysis Prof

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