Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary As a Premium Suite Attendant , you will play a key role in providing an elevated guest experience in one of Spruce Meadows most premium areas. You will take food and beverage orders, ensure timely and accurate delivery to suites, and provide attentive, personalized service. This role is ideal for individuals with a passion for hospitality, strong attention to detail, and a desire to exceed guest expectations in a fast-paced environment.

This role pays an hourly rate of $15.00 CAD and is tip eligible.

Benefits for Part-Time roles: Pension matching. This position will remain open until June 12, 2026. About The Venue Spruce Meadows is South Calgary's leading Sports and Entertainment District, located on the border of Southwest Calgary. Regarded as one of the top show jumping venues on the planet, a stunning 500-acre property also hosts a wide range of events, including tournaments, concerts, festivals, and world famous markets.

Responsibilities

• Assist with suite and club area setup based on pre-ordered menus and service standards.
• Ensure assigned suites are fully stocked and ready prior to event start.
• Deliver and serve food and beverages promptly and accurately during events.
• Close out financials for assigned suites and ensure billing is accurate.
• Monitor and maintain food and beverage quality throughout the event.
• Adhere to all company policies, safety protocols, and sanitation standards.
• Enforce responsible alcohol service in compliance with AGCO regulations.
• Verify guest ID and ensure all alcohol service complies with Smart Serve and venue standards.
• Maintain accurate inventory and requisition supplies as needed.
• Possess full knowledge of menu items and accompaniments.
• Respond to guest requests with urgency and professionalism.
• Ensure all suite areas have appropriate serving ware and are cleaned post-event.
• Maintain operable and sanitized equipment in assigned areas.
• Other duties as assigned by supervisors or management.

Qualifications

• Valid Pro Serve Certification (mandatory).
• Exceptional communication skills and a guest-first attitude.
• A winning attitude and strong desire to support your team wherever needed.
• Ability to work collaboratively in a high-volume, event-driven environment.
• Experience in premium hospitality or food and beverage service is an asset.
• Ability to handle POS transactions and reconcile cash/credit sales accurately.
• Experience with MyVenue POS considered a strong asset.
• Strong math skills for processing payments and managing inventory.
• Excellent attendance and punctuality are essential.
• Must be able to work in an outdoor environment.
• Must be available to work evenings, weekends, and holidays based on event schedules.

Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.