The Application Support Specialist provides technical and functional support for the organization’s core business applications, including property management and construction enterprise systems. This role supports users across the organization by troubleshooting issues, assisting with system functionality, and helping teams utilize business applications effectively.

The position plays an important role in maintaining the efficiency of operational systems such as Yardi Property Management ERP and Viewpoint Vista Construction ERP, while supporting ongoing system improvements, upgrades, and implementation initiatives.

Working closely with internal teams and external partners, the Application Support Specialist contributes to improving system performance, resolving technical issues, and identifying opportunities to enhance business processes through technology.

The ideal candidate demonstrates strong critical thinking to understand the broader system impact while thoroughly investigating detailed issues.

This position is being offered as a temporary full-time role, with the potential to transition into a permanent full-time opportunity based on organizational needs and performance.

This position will be located in Campbell River - British Columbia.

Your contribution to the team includes:

• Provide timely technical and functional support to employees across the organization for business applications and related systems.
• Diagnose, troubleshoot, and resolve software and system issues reported by users.
• Support company-wide users across ERP systems and modules.
• Monitor system performance and assist users in effectively utilizing application features and functionality.
• Escalate complex technical issues to external vendors or account managers and follow up to ensure resolution.
• Collaborate with internal teams and system vendors to identify software improvements, usability enhancements, and system updates.
• Participate in meetings with cross-functional teams to gather requirements, review system challenges, and present technology solutions.
• Assist with system implementations, upgrades, expansions, data migrations, and configuration changes.
• Maintain documentation of system processes, troubleshooting procedures, and application configurations.
• Support continuous improvement initiatives by identifying opportunities to streamline processes and improve system utilization.

What you need to be successful:

• Minimum 2 years of experience in technical support, application support, or a related role.
• Experience supporting ERP systems or large-scale business applications is considered an asset.
• Demonstrated ability to troubleshoot technical issues and provide effective solutions.
• Experience working with cross-functional teams and supporting users across multiple departments.
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical users.
• Ability to work independently, manage priorities, and handle multiple tasks in a dynamic work environment.
• Knowledge of enterprise resource planning (ERP) systems such as Yardi or Viewpoint Vista is an asset.
• Familiarity with system configuration, application troubleshooting, and user support processes.
• Understanding of financial systems, internal controls, or technology management principles is beneficial.
• Proficiency with business software applications and database systems.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to quickly learn and adapt to new technologies and software platforms.

The perks:

• Employer paid extended health, vision, and dental coverage (including family)
• Employee and Family Assistance Program
• Yearly health and wellness benefit
• RPP eligibility after one year
• Employee recognition program

Why Broadstreet?

Broadstreet Properties Ltd. is a family owned and operated property management company, partnered with Seymour Pacific Developments, that manage multi-family residential communities. We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.

Broadstreet Properties Ltd. practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.

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