Vice President Of Customer Success Jobs in Canada, United States
Create alert for “Vice President of Customer Success”
Canada, United States
Vice President of Customer Success
Canada, United States
16 days ago
CA$138,585 - CA$175,055/yearly
Remote
Vice President of Customer Success
Canada, United States
16 days ago
CA$138,585 - CA$175,055/yearly
Remote
Vice President of Sales | EiKO Global, LLC (Canada) - Unit 8
Canada
5 days ago
Remote
Vice President of Sales | EiKO Global, LLC (Canada) - Unit 8
Canada
5 days ago
Remote
Customer Success Manager
United States, Canada
16 days ago
Remote
Top Benefits
Equity packages
401(k) offering
Customer Success Manager
United States, Canada
16 days ago
Remote
Top Benefits
Equity packages
401(k) offering
Customer Success Manager
Canada
6 days ago
CA$79,624 - CA$101,339/yearly
Remote
Customer Success Manager
Canada
6 days ago
CA$79,624 - CA$101,339/yearly
Remote
Customer Success Manager
United States, Canada
6 days ago
Remote
Top Benefits
Commuter benefits
Annual learning stipends
Customer Success Manager
United States, Canada
6 days ago
Remote
Top Benefits
Commuter benefits
Annual learning stipends
Customer Success Associate (AI Startup)
Canada
18 days ago
$75 - $90/year
Remote
Top Benefits
$75–90k salary + equity
100% covered medical, dental, vision insurance
Customer Success Associate (AI Startup)
Canada
18 days ago
$75 - $90/year
Remote
Top Benefits
$75–90k salary + equity
100% covered medical, dental, vision insurance
Customer Success Manager
Canada
18 days ago
CA$33,100 - CA$47,812/yearly
Remote
Customer Success Manager
Canada
18 days ago
CA$33,100 - CA$47,812/yearly
Remote
Senior Customer Success Manager
United States, Canada
18 days ago
$150,000 - $180,000/yearly
Remote
Top Benefits
401(k)
Company equity
Senior Customer Success Manager
United States, Canada
18 days ago
$150,000 - $180,000/yearly
Remote
Top Benefits
401(k)
Company equity
Enterprise Customer Success Manager
Canada
18 days ago
CA$73,655 - CA$88,385/yearly
Remote
Enterprise Customer Success Manager
Canada
18 days ago
CA$73,655 - CA$88,385/yearly
Remote
Customer Success Manager - Infrastructure & Geospatial technology (Remote - Canada)
Canada
13 days ago
Remote
Top Benefits
Flexible remote or hybrid work with flexible ho...
Corporate laptop and smartphone provided.
Customer Success Manager - Infrastructure & Geospatial technology (Remote - Canada)
Canada
13 days ago
Remote
Top Benefits
Flexible remote or hybrid work with flexible ho...
Corporate laptop and smartphone provided.
Senior Customer Success Manager
United States, Canada
18 days ago
$37,280 - $83,880/yearly
Remote
Top Benefits
Unlimited personal time off
Paid parental leave
Senior Customer Success Manager
United States, Canada
18 days ago
$37,280 - $83,880/yearly
Remote
Top Benefits
Unlimited personal time off
Paid parental leave
Vice President of Operations
United States, Canada
18 days ago
Remote
Top Benefits
Enhanced health & dental benefits
Generous time off
Vice President of Operations
United States, Canada
18 days ago
Remote
Top Benefits
Enhanced health & dental benefits
Generous time off
Customer Success Manager & Presales specialist
M5G 1P5 Elizabeth St, Toronto, ON, Canada
18 days ago
Hybrid
Top Benefits
Generous paid time off, including annual leave ...
Comprehensive maternity leave policy
Customer Success Manager & Presales specialist
M5G 1P5 Elizabeth St, Toronto, ON, Canada
18 days ago
Hybrid
Top Benefits
Generous paid time off, including annual leave ...
Comprehensive maternity leave policy
Principal Software Developer
Canada
12 days ago
CA$135,068 - CA$162,722/yearly
Remote
Top Benefits
Fully paid health coverage for you and your fam...
Flexible location and schedule.
Principal Software Developer
Canada
12 days ago
CA$135,068 - CA$162,722/yearly
Remote
Top Benefits
Fully paid health coverage for you and your fam...
Flexible location and schedule.
Customer & Product Support Associate
Canada
13 days ago
CA$43,664 - CA$54,580/yearly
Remote
Top Benefits
Work from home opportunities
Customer & Product Support Associate
Canada
13 days ago
CA$43,664 - CA$54,580/yearly
Remote
Top Benefits
Work from home opportunities
Account Manager
Canada
15 days ago
CA$54,772 - CA$62,075/yearly
Remote
Top Benefits
Mandatory PTO first week
One Friday off monthly
Account Manager
Canada
15 days ago
CA$54,772 - CA$62,075/yearly
Remote
Top Benefits
Mandatory PTO first week
One Friday off monthly
Portfolio Value Partner
United States, Canada
15 days ago
$70,000 - $80,000/yearly
Remote
Top Benefits
Flexible PTO
Employee equity
Portfolio Value Partner
United States, Canada
15 days ago
$70,000 - $80,000/yearly
Remote
Top Benefits
Flexible PTO
Employee equity
Indigenous Relations Consultant (temporary contract role)
Canada
12 days ago
Hybrid
Indigenous Relations Consultant (temporary contract role)
Canada
12 days ago
Hybrid
Accountant | Comptable
Canada
18 days ago
$51,200 - $95,900/annual
Top Benefits
Health & Dental coverage
Short- and Long-Term Disability insurance
Accountant | Comptable
Canada
18 days ago
$51,200 - $95,900/annual
Top Benefits
Health & Dental coverage
Short- and Long-Term Disability insurance
Data Engineer
Canada
18 days ago
$55,700 - $104,600/annual
Top Benefits
Health and Dental coverage with flexible benefits
Short- and Long-Term Disability insurance
Data Engineer
Canada
18 days ago
$55,700 - $104,600/annual
Top Benefits
Health and Dental coverage with flexible benefits
Short- and Long-Term Disability insurance
Vice President of Customer Success
Remote
Canada, United States
CA$138,585 - CA$175,055/yearly
Senior Level
About the role
Who you are
- Experience: 10+ years in Customer Success or Account Management, with at least 4 years in a senior leadership role within a high-growth SaaS environment
- Global Mindset: Proven track record of managing distributed teams across multiple time zones and cultures
- Data-Driven: Deep understanding of SaaS metrics ($LTV$, $CAC$, $NRR$) and the ability to translate data into actionable playbooks
- Executive Presence: Ability to build relationships with C-suite stakeholders at Tier-1 enterprise accounts
- High-Touch Portfolio Mastery: Extensive experience overseeing portfolios with individual account values ranging from $100K to $3M+ ARR, particularly those requiring high levels of customer education and consultative partnership
- Global Leadership Pedigree: A proven history of managing high-performing, culturally diverse teams across multiple time zones (NA, APAC, EMEA)
- Change Management Expertise: Demonstrated success in transitioning legacy CS teams from reactive modes to proactive, data-driven outcomes
- Commercial Resilience: Professional stamina to be measured primarily on GDR; you understand that this metric only goes down and requires a proactive, "protect-at-all-costs" mindset
- Executive Presence: Exceptional ability to serve as an executive sponsor for Tier-1 accounts, managing high-stakes escalations and maintaining C-suite relationships
- Technical Proficiency: Advanced experience with Gainsight, PlanHat, or Totango, with a specific focus on turning daily activities into predictive analytics
- Innovation Mindset: A "forever learner" who actively explores how AI can augment CRM workflows and improve the overall customer experience
- Industry Experience: While HR domain experience is helpful, we prioritize candidates with a background in complex, high-stakes SaaS environments
What the job involves
- We are seeking a high-caliber VP of Customer Success to lead our global CS organization through a period of strategic transformation
- Reporting to the COO, you will be responsible for moving the team from reactive "firefighting" to a proactive, outcome-oriented machine
- This role requires a unique blend of "High-Touch" mastery and technical scalability, focusing intensely on Gross Dollar Retention (GDR) and the architectural integrity of our customer journeys
- You will serve as a champion for the CS function, ensuring operational boundaries are maintained while scaling our impact through AI and data-driven insights
- Strategic Leadership & Outcome Architecture: Transform the CS organization by implementing robust Customer Success Plans (CSPs) that are customer-validated and tied directly to measurable business impact
- Segmented Value Delivery: Identify and define value-driven segmentation of our customer base, creating raving fans for our customers by providing the right depth of value-focused support to them in achieving their people analytics goals
- GDR Ownership & Commercial Strategy: Drive a relentless focus on Gross Dollar Retention. You will coach leaders and CSMs to build a pipeline of paid service growth (CSQLs), transitioning the mindset from "free support" to value-based professional services
- Risk & Data Governance: Build and refine risk frameworks within Gainsight (or similar) that prioritize action over description. Leverage health scores to provide "no surprises" renewal forecasts to the executive team 6–9 months in advance to maintain best-in-class customer renewal KPIs
- Global Team Development: Oversee a diverse team across NA, APAC, and EMEA. You will be responsible for mentoring front-line leaders and implementing a structured career pathing matrix for CSMs
- Operational Scaling: Lead the integration of AI-assisted models and tech-touch workflows to increase team efficiency without compromising the "High-Touch" experience for our enterprise portfolios
- Cross-Functional Advocacy: Act as a firm but collaborative voice for the CS department, building a strong partnership with Sales, Product, and Marketing to ensure the team remains focused on retention and customer health
Not the right fit? Search for Vice President of Customer Success jobs in Canada, United States
About Visier
IT Services and IT Consulting
501-1000
Visier is the recognized global leader in people analytics and on-demand answers for people-powered business. Founded in 2010 by the pioneers of business intelligence, Visier focuses on what matters to business leaders: revealing the fundamental questions and actionable truths capable of elevating your employees - and your business - to new heights. Headquartered in Vancouver, BC with offices and team members worldwide, Visier has 15,000 customers in 75 countries around the world, including enterprises like Adobe, BASF, Bridgestone, Electronic Arts, McKesson, Merck KGaA, Uber, and more.