Job Title: Genesys Tester (QA Engineer – Genesys Contact Center)

Job Summar yWe are seeking a skilled Genesys Tester with experience in testing Genesys Cloud CX, Genesys Engage, or Genesys PureConnect contact center solutions. The ideal candidate should have expertise in functional, integration, API, IVR, CTI, omnichannel, and regression testing. The candidate will work closely with developers, business analysts, and solution architects to ensure the quality, reliability, and performance of Genesys-based customer experience applications .Key Responsibilitie sDesign, develop, and execute test cases, test scenarios, and test plans for Genesys applications .Perform Functional, Integration, System, Regression, Smoke, and User Acceptance Testing (UAT) .Validate Inbound/Outbound Voice, IVR, ACD, Routing Strategies, Skills-Based Routing, Queues, and Call Flows .Test Omnichannel capabilities including Voice, Chat, Email, SMS, Social Media, and Messaging .Verify CTI integrations with CRM platforms such as Salesforce, ServiceNow, Microsoft Dynamics, or custom applications .Perform API testing using tools like Postman, Swagger, or REST Assured .Validate Genesys reporting, dashboards, call recordings, quality management, and workforce management integrations .Identify, log, track, and retest defects using Jira, Azure DevOps, or similar defect management tools .Execute SQL queries for backend data validation .Participate in Agile ceremonies including Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives .Collaborate with developers and business stakeholders to resolve issues efficiently .Prepare test reports, defect summaries, and quality metrics

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