Organization- Park Hyatt Toronto

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose : to care for people so they can be their best.

Located in the heart of Yorkville, Park Hyatt Toronto offers sophisticated luxury, exceptional culinary experiences, and intuitive service in one of the city's most iconic destinations. With striking architecture, thoughtfully designed spaces, and a commitment to personalized hospitality, we create memorable experiences for our guests while providing meaningful opportunities for our colleagues to grow and thrive.

Why should you work at the Park Hyatt Toronto?

Complimentary meal during shift

Employer RRSP Matching Contributions Complimentary hotel nights and discounts at Hyatt properties around the world Extended Health and Dental benefits for you and your dependents 90 days after joining Tuition reimbursement program 2023, 2024 & 2025 Great Place to Work Certified

About the Role _ IRD Server (Full Time)

Hourly Rate: $18.40 + Gratuity

As an In-Room Dining (IRD) Server at Park Hyatt Toronto, you will play a pivotal role in delivering an exceptional dining experience for our guests in the comfort of their rooms. Your primary responsibilities will include preparing and delivering orders with meticulous attention to detail, ensuring prompt and courteous service, and providing a luxurious experience that aligns with the high standards of Park Hyatt.

Accurately take and confirm guest orders, noting any dietary restrictions or special requests, to ensure personalized service. Prepare trays, carts, and other serving materials, and promptly deliver orders to guest rooms with grace and professionalism, following established service guidelines. Ensure all meals, beverages, and amenities are presented impeccably and are set up in the room with a focus on aesthetic and convenience. Exhibit a warm, friendly demeanor, answer questions, and attend to additional guest requests with a proactive and helpful attitude. Handle the setup and breakdown of room service orders in guest rooms. Maintain cleanliness and organization of serving areas, carts, and other IRD spaces. Stay informed about the menu, including daily specials, seasonal items, and wine pairings, to provide informed recommendations to guests. Work closely with kitchen, front desk, and housekeeping teams to ensure timely delivery and guest satisfaction. Adhere to food safety standards, hygiene protocols, and hotel policies to maintain a safe and compliant work environment.

Qualifications

Service focused personality is essential

Previous fine dining or luxury level service knowledge and training. Minimum 2 year previous work experience in a world-class luxury brand in a similar capacity. Current Smart Serve certification.

Must have a flexible schedule, be highly motivated and quality driven

Excellent communication skills Must be able to lift up to 50-lbs Constant walking & standing Frequent lifting, crouching/bending/stooping/kneeling

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.