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Supervisor, Letter Carrier
About the role
Job Requisition Id: 201971 Business Function: Delivery Operations Primary City: Sydney Other Location(s): Province: Nova Scotia Employment Type: Part-Time Employment Status: Permanent Language Requirement: English Essential Employee Class and Level: OP 01 Working Hours: 25 hours per weekNumber of Vacancies: 1 Salary: $35.03 hourly starting rateJob Closing Date (YYYY-MM-DD): 2026/07/22
Job Description
The Supervisor, Letter Carrier supervises the activities of a team of letter carriers, mail service couriers and RSMC’s assigned to a Postal station to ensure that proper procedures are followed in the handling and delivery of mail relay bundles and the administration of funds collected.
Job Responsibilities
Below are the main job requirements and responsibilities for the Supervisor, Letter Carrier.
Plans, directs and inspects the daily operation of a work unit to ensure efficient sortation, routing and delivery of mail in accordance with corporate regulations, procedures, instructions, and service commitments. Schedules staff, determines the need for extra relief staff and authorizes overtime when required. Regularly checks on the performance and appearance of delivery employees while on their routes.
Measures distances for delivery to new or existing points of call to ensure delivery service requirements will be met. Proposes solutions or changes to delivery routes, if required, and consults with Route Measurement Officers the changes.
Assesses and recommends changes to the provision of relay bundles and drops to ensure the routes are properly serviced and that conveyance costs are minimized.
Supervises, coaches and provides guidance and leadership to employees. Trains new employees in their various duties and instructs them in new methods and procedures. Resolves staff issues and consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Discusses various problems and changes in areas such as, safety, overtime, and route evaluations with shop stewards and attempts to resolve complaints before the grievance stage is reached.
Promotes and implements work place safety and health programs and processes for assigned team. Takes corrective action to rectify unsafe operating conditions.
Job Responsibilities (continued)
Enters employee, volume and addressing data into corporate systems, prepares reports in order to monitor performance, identify improvements, control operational costs and meet targets.
Liaises with other supervisors and enablers to ensure effective coordination of operations or to solve operational problems.
Reports repairs related to the building, operational equipment and assets to the Manager. Monitors and follows-up with appropriate third party and takes corrective action as required.
Maintains good public relations with mail delivery customers. Projects professional service standards and ensures customer experience is a priority. Investigates delivery impediments when the customer fails to maintain the required safety conditions (e.g. broken mail box, loose dog, construction). Communicates issue with the customer to resolve or make other arrangements until the unsafe condition can be rectified. If unable to resolve, takes action to initiate suspension of delivery.
Performs other related duties.
Qualifications
Education
High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)
Experience
Minimum 1 year experience managing a team OR Minimum 2 years’ experience working within a unionized environment.
Working knowledge of Microsoft Office (i.e., understand the major features of each software application)
Other Candidate Requirements
Possess a valid permanent driver’s license (no graduated or temporary license)
Have a satisfactory safe driving record per CPC’s Driver Safety Program , which includes:
a) Have not received more than 2 moving violations in last 3 year
b) Have not had more than three demerit points assigned in one single violation
c) Have not had license suspension or prohibition of any kind in last 3 years
Assets
Post-secondary degree/diploma
Experience with distribution processes
Experience working in a customer service role (e.g., dealing with customers)
Other Information
Canada Post’s values and behaviours
Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.
Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.
We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.
Not the right fit? Search for Supervisor, Letter Carrier jobs in Sydney, Nova Scotia, Canada
About Canada Post / Postes Canada
As the country's postal service and leading ecommerce delivery company, we’re committed to serving Canadians and Canadian businesses, working for the greener good, and delivering a stronger Canada.
We are the only delivery organization with the network and commitment to serve all of the more than 17 million addresses across Canada. We operate the largest retail network in Canada, with almost 5,900 post offices in every corner of the country. Our nearly 68,000 employees connect us with Canadians and are proud to serve the communities where they live and work.
Canadians are at the heart of everything we do. We are dedicated to meeting their rapidly evolving needs and expectations. Our purpose, A Stronger Canada – Delivered, is anchored in our commitment to provide a service all Canadians can count on; demonstrate environmental and social leadership; and create a safe and welcoming workplace for all employees.
En tant que service postal et chef de file de la livraison des colis du cybercommerce au pays, nous sommes déterminés à servir la population et les entreprises d’ici, et à être porteurs d’un Canada plus fort et plus vert.
Grâce à notre réseau de livraison inégalé, nous avons la responsabilité de servir plus de 17 millions d’adresses d’un océan à l’autre. Avec près de 5 900 bureaux de poste, nous exploitons le plus vaste réseau de vente au détail au pays. Nos gens – quelque 68 000 employées et employés – servent fièrement les collectivités où ils vivent et travaillent, et nous relient à la population.
Les Canadiennes et les Canadiens sont au cœur de tout ce que nous faisons, et nous mettons tout en œuvre pour répondre à leurs besoins et à leurs attentes qui évoluent rapidement. Notre raison d’être, Porteurs d’un Canada plus fort, repose sur notre volonté d’offrir un service sur lequel tout le monde peut compter, de faire preuve de leadership en matière d’environnement et de responsabilité sociale, et de créer un milieu de travail sécuritaire et accueillant.