Title

Food & Beverage Supervisor

Reports To

Food & Beverage Manager

Summary

The Food & Beverage Supervisor assists the Food and Beverage Manager in managing the department to ensure superior guest satisfaction. This individual will assist in overseeing the overall food and beverage operations at the casino.

Core Competencies

• Customer Service

• Decision Making and Judgement

• Supervisory and Mentoring

• Communication

Job Duties

• Assist Food and Beverage Manager in managing the department to ensure superior guest satisfaction.

• Assist with scheduling staff.

• Assist with Inventory and Cost Control.

• Handle customer inquiries and complaints in a quick and effective manner.

• Assist with basic restaurant operations.

• Able to motivate staff.

• Ensure policies and standards are adhered to.

• Supervise staff, building morale and fostering an environment of co-operation and efficiency.

• Assist with ordering food, including food and alcohol

• Assist staff members in dealing with difficult patrons, including any food and or beverage concerns.

• Assist in employee evaluations and discipline when required.

Requirements

• Prior supervisory experience preferred.

• Strong Food and Beverage knowledge.

• 3 – 4 years’ experience working in Food and Beverage operations.

• Excellent communication skills.

• Computer knowledge

• Point of Sales system knowledge

• ProServe certification

• Reel Facts certification

• Individuals 18 years or over

• Available to work all shifts, including evenings, weekends, and holidays

• Ability to obtain a security clearance.

• Pleasant, out-going, energetic individuals

• Someone who is enthusiastic

• Team player

• Easy going personality

• Willingness to learn

Work Conditions

• Must be able to stand for prolonged time periods

• Pushing, pulling, bending, stooping, upward reaching and prolonged periods of standing and/or walking

• Must be available to work all shifts including evenings, weekends, and holidays

• Must be able to work in a fast-paced working environment

• Must be able to lift a maximum of 25 lbs. using proper lifting techniques - responsible for stocking