Shuttle & Bell Attendant

Everwild Nordic Spa and Hotel by Basecamp, Canmore

About Everwild

Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home. 

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality. 

Why Work for Us? 

• A gratuity program!
• Group health benefits plan (Dental, Vision, Paramedical, and more) 
• Generous staff discounts at all our properties
• Family and friends discount at Basecamp properties
• Free access to the Everwild Nordic Spa
• Discounts on food & beverage at Rhythm & Howl
• Company paid staff events.
• Room for advancement in our growing company
• Be part of western Canada's fastest-growing hospitality brand
• A hands-on people focused Basecamp culture

Position Overview

The Shuttle & Bell Attendant contributes to a seamless guest arrival and departure experience while maintaining cleanliness and presentation of the main entry, parking & lobby areas. This includes guest shuttles, welcoming guests, assisting guests with directions, assisting with luggage, assisting with recommendations, room deliveries, and the general upkeep and presentation of all our lobby, front entry, and outside spaces and supporting guest service operations as needed.

Shifts: Full-time/Permanent. Days, evenings & weekends.

Wage: $20 per hour

Key Responsibilities 

Guest Transportation

• Safely operate company vehicles to transport guests, staff, and supplies as assigned.
• Conduct pre- and post-shift vehicle inspections (fuel, cleanliness, tire pressure, etc.).
• Shuttle guests within Canmore and between BaseCamp properties
• Ensure shuttle pick-up and departure areas remain organized, welcoming, and free of hazards
• Keep all company vehicles clean, fueled, and ready for use at all times.
• Maintain awareness of daily arrivals, departures, events, and transportation needs to proactively support operations
• Schedule and report required vehicle maintenance or cleaning to the Rooms Division Manager.

Guest Service & Communication

• Act as hotel ambassador, greeting and welcoming all guests 
• Create memorable first and last impressions for all guests
• Assist guests with luggage handling during arrivals and departures
• Anticipate guest needs and provide proactive assistance whenever possible
• Provide clear, courteous communication with guests and colleagues.
• Support the front desk team with additional guest service tasks when needed. Tasks include but are not limited to room deliveries, supply pickups, restocking wood, cleaning and upkeep.
• Maintain cleanliness and organisation of the Lobby and Front Entry of hotel and outdoor spaces
• Provide knowledgeable recommendations and assistance regarding local attractions, dining, activities, and transportation options
• Maintain a positive and professional demeanor at all times while representing the property.
• Assist with other requests or tasks as needed

Parking Lot Monitoring & Control

• Oversee the use of parking areas to ensure proper organization and compliance with hotel policies.
• Monitor for unauthorized vehicles and report incidents immediately to management.
• Monitor parking capacity and communicate availability concerns to leadership proactively
• Assist with seasonal operational tasks including snow removal, salting, sweeping, and exterior upkeep

Safety & Compliance

• Adhere to all driving laws, company safety standards, and guest privacy protocols.
• Ensure all vehicle operations comply with insurance and licensing requirements.
• Follow all emergency and incident reporting procedures.
• Support overall hotel presentation by identifying and addressing cleanliness or maintenance concerns in guest-facing areas
• Immediately report any guest concerns, safety issues, or incidents to the supervisor.

Requirements 

• Candidates must hold a valid driver’s License (class 5 or equivalent). A clean driving record is required.
• Previous experience in guest services, bellperson, valet, or shuttle driving preferred.
• Flexible availability including evenings, weekends, and holidays
• Excellent communication and customer service skills.
• Professional appearance and positive, outgoing attitude
• Ability to handle multiple tasks and remain calm under pressure.
• Strong attention to detail and commitment to cleanliness and hotel standards
• Physically capable of lifting up to 50 lbs (luggage assistance).
• Ability to stand and walk for extended periods throughout a shift
• Knowledge of Canmore and the Bow Valley is an asset.

Basecamp Resorts and Everwild are an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com [careers@basecampresorts.com] to discuss your needs confidentially.