The Treasury Board Secretariat is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit our Equity, Diversity, and Inclusion Policy.

Our Vision: Forward-looking people, service, and technology.

Our Mission: Our Team proudly delivers quality IT expertise and advice with our partners to make citizen and business-centric service possible.

The purpose of this positions is to provide second level technical support to users of a telecommunications service and to guide them in attaining effective and efficient use of the facilities. This position is also responsible for planning and coordinating the user subscription of telecommunication services from initial planning stages to implementation. The incumbent is responsible for maintaining user information, supporting users, and creating reports to facilitate the payment of telecommunications charges.

Duties will include but are not limited to:

• Planning, organizing, coordinating the installation, relocation, removal, and maintenance of telecommunications equipment/systems;
• Providing support and guidance for telephones, telephone systems, cellular phones, and data lines;
• Creating work orders for the installation, removal or relocation of telecommunications equipment, billing charges, and proper programming;
• Participating in the implementation and maintenance of Unified Communications (UC);
• Providing second level support to the Service Desk for Telecommunications problems;
• Ensuring the care and custody of telecommunications equipment (desk phones and cellular etc.);
• Assisting in the development of a telecommunications work process flow using Solar Winds ticketing system;
• Implementing special telecommunications projects, as required;
• Providing training to users;
• Other duties as required.

Minimum Qualifications:

• Must have a university degree or college diploma in Information Technology or related discipline.
• Demonstrated equvalancies may be considered;
• Must hold Technical certifications in Telecommunications. Certified Telecommunications Analyst (CTA) or equivalent;
• Demonstrated equivalencies will be considered;
• Considerable experience in the IT Industry;
• Experience in telecommunications and mobile devices;
• Must be able to prioritize and execute tasks in a high-pressure environment; must be able to plan, organize, and implement projects and be able to meet deadlines and conduct research into telecommunications issues and products;
• The successful applicant will be self-motivated and directed having strong interpersonal skills, communication skills, and proven analytical and problem solving skills;
• Applicants must have a good previous work and attendance record. The successful applicant must provide a satisfactory Criminal Records Check prior to beginning employment.

Other Qualifications:

• Training in the following areas are considered assets: Telco Software, Report Writers, Incident Management and UC.
• Additional relevant education and experience will be considered an asset.
• Bilingualism will be considered an asset.

This competition may be used to fill future job vacancies.

Please Note: Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted.

Where possible, submitting an electronic resume or job application is preferred. Otherwise, please return forms to PEI Public Service Commission, P.O. Box 2000, Charlottetown, Prince Edward Island, C1A 7N8. Applications may be sent by fax to (902) 368-4383.

IT IS THE RESPONSIBILITY OF THE APPLICANT TO CONFIRM RECEIPT OF THE APPLICATION, BY TELEPHONE OR IN PERSON PRIOR TO THE CLOSING DATE.

Please ensure that the appropriate Posting ID number is stated on all application forms. You can apply online or obtain an application form by visiting our web site atwww.jobspei.ca. Forms may also be obtained by contacting any PEI Government office, ACCESS PEI Centre, Regional Services Centre, or by telephone (902) 368-4080.

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