Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Branch office. Tasks: Inspect and verify incoming goods against invoices or other documents. Route goods to appropriate storage areas. Pack goods to be shipped. Unpack goods received. Address customers' complaints or concerns. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Sell merchandise. Receive payments. Operate computerized inventory record keeping and re-ordering systems. Issue receipts and other forms. Explain the type and cost of services offered. Arrange for billing for services. Arrange for refunds and credits. Answer inquiries and provide information to customers. Estimate or quote prices, credit or contract terms, warranties and delivery dates. Provide advice about merchandise. Conduct sales transactions through Internet-based electronic commerce. Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease. Prepare merchandise for purchase, rental or lease. Maintain sales records for inventory control. Type of product: Power tools. Building materials (other than lumber). Computer and technology knowledge: Internet. Security and safety: Driving record check (abstract). Transportation/travel information: Own transportation. Valid driver's licence. Work conditions and physical capabilities: Fast-paced environment. Attention to detail. Weight handling: Up to 23 kg (50 lbs). Personal suitability: Accurate. Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Initiative. Organized. Reliability. Team player. Punctuality. Analytical. Creativity. Efficiency. Energetic. Goal-oriented. Hardworking. Outgoing. Positive attitude. Quick learner. Time management. Experience: Will train. Employment terms options: Day. Financial benefits: Registered Retirement Savings Plan (RRSP). Other benefits: Learning/training paid by employer.