Who are we?

At OSI Maritime Systems, we pride ourselves on delivering world-class navigation and bridge systems. With decades of experience serving military customers, we remain at the forefront of innovation in the maritime industry. Our collaborative and dynamic environment ensures every team member contributes to advancing marine safety and operational excellence. With a global presence, we are proud to have offices in Canada, UK, Taiwan, Australia and Germany.

MISSION

The Service Technician provides technical support for the integration and problem diagnosis of OSI’s navigational system products both, in-house and at customer sites. The incumbent assembles, performs quality testing and diagnostics, installs, services and repairs OSI products and navigational systems for the Company’s clients at world-wide locations.

RESPONSIBILITIES

• Works with a professional attitude and is a Team player.
• Works under the supervision and mentorship of more senior Service Technicians and Service Engineers.
• Assists in the Installation and commissioning of Navigation Systems products at customer sites globally.
• Diagnoses and repairs hardware assembly problems; diagnoses and repairs software configuration, network and integration issues under supervision.
• Provides customer helpdesk email and telephone support through the OSI Support team.
• Assists the Production and Support departments with testing of component parts and sub-systems to Production Test Procedures where required.
• Ensures required records are properly completed and maintained in accordance with OSI procedures.
• Produces and maintains all required documentation in compliance with company requirements and ISO 9001:2008 standards.
• As per the defined procedures, performs all required testing for relevant products, producing and maintaining the required documents in Company databases.
• Marks (redlines) proven discrepancies in drawings and documentation and forwards the markups to the relevant department for correction.
• Uses the supplied SW and FW tools to interrogate and diagnose issues, configure and update OSI Navigation subsystems and systems.
• Ensures tools, equipment, material and any documentation required for each job is in good order.
• Ensures awareness of and compliance to all applicable employment, environmental, health and WCB safety legislation.
• Perform additional project associated tasks as required and determined by the Service Supervisor and Supportability Manager.

KNOWLEDGE & QUALIFICATIONS

Education: Electronics Diploma of Technology or equivalent.

Experience: Minimum of 2 years of Service Engineering experience preferably in the military domain; experience in the delivery of complex support solutions to government/military customers is an asset.

Skills: Minimum of 3 years of practical work experience in a technical customer service environment, preferably in marine electronics; experience in building and troubleshooting computer issues, radar, and electronic sensors is an asset. Experience with navigation products is an asset. Working knowledge of Electronics and Windows operating systems; working knowledge of system networks and software scripting; excellent customer relation, prioritization, organizational, multi-tasking and communication skills; detail oriented; ability to work under supervision as part of a team. A working understanding of communication and data transfer standards is essential.

Other: Ability and willingness to travel (must have a valid passport) and continually learn new procedures and techniques; must be eligible to meet and maintain requirements for security clearance as applicable and if required must be able to work additional hours to meet the objectives of the position.

Why work for OSI?

• Collaborative Culture: Work with a talented and supportive team that values innovation and teamwork.
• Diversity, Equity, and Inclusion: OSI is committed to fostering a workplace where everyone feels respected, valued, and empowered to contribute their best.
• Growth Opportunities: We invest in our employees' professional development and career growth with an annual employee driven development program.
• Competitive Benefits: Enjoy health, dental, RSP, vacation and a healthy work-life balance environment!

If you need accommodations during the hiring process, please contact Talent Acquisition.