Manager of Clinic Services (Operational Leader) – Courtenay, BC

Salary Range: $55,000 - $80,000

**Employment Status:**This is a full-time opportunity for an experienced operational leader.

The Manager of Clinic Services, reporting to the Area Director, is responsible for creating a clinic environment that reflects CBI Health’s purpose, values, and client promise. This role plays a key part in developing team members through coaching, mentoring, and engagement, while also building strong community partnerships that support business growth.

The Manager of Clinic Services leads the clinic in delivering an outstanding client experience, ensuring operational excellence, and achieving strong business outcomes.

Take a look at what you’ll do each day:

• Foster and support clinic team engagement with local physicians and funders (WCB, Auto Insurance Adjusters, LTD), while building and nurturing referral relationships
• Provide input into clinic business decisions, service delivery models, and team development aligned with strategic goals
• Coach, mentor, develop, and performance manage team members through consistent performance review processes
• Support onboarding of clinical and non-clinical team members to build a high-performing team
• Contribute to client experience and business initiatives across the clinic and local area
• Set and deliver on clinic goals aligned with strategic priorities
• Lead the administrative team in schedule management to ensure timely access to services
• Provide strong leadership that fosters engagement and attracts high-performing talent
• Drive service excellence by ensuring consistent service delivery standards and access to care
• Organize resources, solve problems, and make informed decisions independently and collaboratively
• Deliver a personalized client experience through effective scheduling, strong client interactions, and proactive problem-solving

Here’s what you’ll need to be successful:

• Post-secondary education or equivalent industry experience
• Experience in a private clinic or rehabilitation setting
• Strong organizational, communication, and multitasking skills
• Proven ability to lead, coach, and develop team members
• Results-oriented, adaptable, and able to work independently
• Commitment to ongoing professional development

What CBI Health can offer you:

We are proud of our supportive environment, strong leadership, and collaborative teams. We offer ongoing training, mentoring, and opportunities for growth and advancement.

Total rewards include:

• Continuous learning and leadership development opportunities
• Training and mentoring from a national network of experts
• Competitive compensation with comprehensive benefits (health, dental, vision fully employer-paid)
• Eligibility to participate in the organization’s pension plan after completing one year of employment
• Strong administrative support

Courtenay Community:

Courtenay is a vibrant community offering year-round outdoor adventures - from skiing at Mount Washington Alpine Resort to enjoying the beaches of Kye Bay and Goose Spit. With a quaint downtown and easy access to Strathcona Provincial Park, it’s a family-friendly growing community and an ideal place to live, work, and explore.

About Us

CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the**core values that define us: heart, respect, reliability, teamwork and innovation.**Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join CBI Health and find where your better begins. Learn more at cbihealth.ca.

CBI Health is proud to be recognized by Deloitte as one of Canada’s Best Managed Companiesfor the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

#Indeed

#LI-Post

#NREHAB