When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Bombardier’s Benefits Program

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

Short Description

BIS Vendor Relationship Lead is responsible for being the interface between the IT department and third-party suppliers of assets and services, who are external to the organization. This strategic and hands on delivery role manages all aspects of Vendor Relationship Management, creates guidelines for vendor coordination, contract compliance and vendor governance.

An ideal candidate thrives in a dynamic fast-paced environment and has a background in leading vendor management strategy across an organization. As a Vendor Relationship Lead, you will define the vendor management strategy and implement it.

What are your contributions to the team?

• Work closely with key stakeholders across the company to maintain consistency at a global scale and align the vendor management strategy with their vision.
• Lead end-to-end vendor/contract management processes, analysis of vendor performance, and advisory services to IT end users and other stakeholders.
• Lead or facilitate business relationships and negotiations between the IT management team, and stakeholders in collaboration with Procurement team.
• Lead the design, development and implementation of IT governance and continual service improvement processes and programs to positively impact end users and stakeholders.
• Act as a key reference point and subject matter expert to the team on contractual frameworks, policies and standards.
• Act as escalation point and/or coordinate resolution of escalated issues
• Oversee the set up and onboarding of Third Parties post contract execution including the implementation of the governance structure, interaction models, join way of working models between key Bombardier and Third-Party stakeholders
• Maintain strong relationships with Third Parties and internal stakeholders
• Ensure integrity in dealing with Third Parties, complying with Bombardier Policy, Enterprise Procurement Policy, Vendor Management Policy and Code of Conduct and Ethics
• Perform vendor audits on the processes, raise non compliances, prepare corrective and preventive action plan, track and implement.
• Perform periodic contractual reviews with vendor personnel, escalate non compliances and enforce corrective actions.
• Establish vendor management office (VMO) to oversee various vendor functions including applications, infrastructure, end user services and cloud vendors.
• Identify and implement opportunity to reduce the costs associated with various third-party vendors.
• Communicate the vision of continuous service improvement (CSI) across the IT organization, Design the CSI register and associated activities, Define and create reports on CSI, critical success factors (CSFs), key performance indicators (KPIs) and service level agreements (SLAs).
• Manage the accessibility and flow of knowledge within the organization and to external parties.
• Work closely with the Procurement and Compliance team to ensure all documents meets requirements

How to thrive in this role?

• You have a University Degree in Engineering, Computer Science, or relevant technical degrees
• You have 5 years of experience as an IT Vendor Relationship Lead
• You have ITIL Certification; Certifications in Vendor management framework would be an asset
• You have good knowledge of IT Service Management (ITSM) processes and ServiceNow
• You have outstanding communication skills – Written and Verbal
• You have expertise on Microsoft Word, Excel and PowerPoint

Now that you can see yourself in this role, apply and join the Bombardier Team!

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job Vendor Relationship Lead

Primary Location Administrative Centre (CA)

Organization Aerospace Canada

Shift

Employee Status Regular

Requisition 12112 Vendor Relationship Lead