Service Technician Jobs in Drumheller, Alberta, Canada
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Drumheller, Alberta, Canada
Service Desk Technician
Service Desk Technician
About the role
The Service Technician diagnoses, repairs, maintains, and inspects equipment to ensure safe, reliable, and efficient operation. This role supports customer productivity through high-quality technical service delivered in both shop and field environments, while adhering to company safety standards, manufacturer specifications, and regulatory requirements. The Service Technician works collaboratively with Parts, Service Advisors, and fellow technicians and represents the Company’s commitment to safety, professionalism, and service excellence. Key Responsibilities: Technical Service & Repair: Diagnose and repair mechanical, hydraulic, electrical, and electronic issues in accordance with manufacturer standards. Perform preventative maintenance, inspections, and component replacements. Test and verify equipment performance following service. Field & Shop Support: Provide in-shop and field service support, including peak-season and emergency repairs. Maintain a clean, organized, and safe work environment. Complete accurate work orders, including labour, parts, and service notes. Safety & Compliance: Follow all health, safety, and environmental policies and safe work practices. Identify and report hazards, incidents, and near misses; exercise stop-work authority when required. Customer & Team Collaboration: Communicate findings and service recommendations clearly to customers and Service Advisors. Work collaboratively with Parts and Service teams to support timely, high-quality repairs. Support apprentices and junior technicians through guidance and knowledge sharing, as applicable. Continuous Improvement: Participate in manufacturer and internal training. Stay current on equipment, technology, and service practices. Contribute to quality, efficiency, and process improvements.
Qualifications: Journeyperson Agricultural or Heavy Equipment Technician certification preferred, or actively registered apprentice. Previous experience servicing agricultural or heavy equipment preferred. Demonstrated ability to diagnose and repair mechanical, hydraulic, and electrical systems. Experience completing inspections, work orders, and service documentation. Valid driver’s licence required.
Working Conditions: Work performed in shop and field environments, including outdoor conditions. Physical work involving tools, equipment, and machinery. Exposure to typical shop conditions (noise, dust, oils, fuels). Overtime and extended hours during peak seasons. Field service requires local travel.
About Prairie AG: Prairie AG is your trusted authorized dealership, proudly Vegreville, Lloydminster, Battlefords and surrounding areas. Our brands include Kubota, Claas, JCB, Seedmaster, Horsch, and other short lines. As part of the Reesink Canada group—a subsidiary of the globally renowned Royal Reesink, established in 1786—we offer a wide selection of new and pre-owned agricultural and construction equipment. Our knowledgeable, friendly team is dedicated to delivering exceptional service at every step, from helping you choose the right equipment to providing expert maintenance and customization. At Prairie AG, we’re committed to building lasting relationships through outstanding customer care and a shared passion for helping our clients succeed season after season.
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About Prairie AG
Prairie AG is a full-service CLAAS dealership with three locations providing experienced customer service in Alberta and Saskatchewan. CLAAS offers growers a wide variety of technologically innovative combines, forage harvesters, tractors, balers & hay tools. Their design & reliability have made CLAAS an international market leader and Prairie AG brings that innovation and performance into your field. As well as offering the complete CLAAS line, Prairie AG sells and services the legendary line of KUBOTA equipment and industry-leading JCB agriculture and construction equipment.
In addition to our full line of CLAAS, KUBOTA and JCB equipment we offer many short line implements essential to efficient farm operations such as Agrifac, HORSCH, MacDon, Elmer's and more. Our product depth and large trading area means we constantly have a diverse & changing inventory of used equipment. It's always worth your time to view our used equipment listings.
As Tingley's Harvest Center evolved from its beginnings as a farm equipment service & repair shop, we've been dedicated to providing quality service for over 20 years. Since becoming a full service CLAAS dealership our standards of service have only grown. We carry an extensive parts inventory & have a fleet of service trucks ready to get parts & trained techs to where you need them.