Executive Flight Centre Group Ltd. (“Executive Flight Centre” or “EFC”) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC is part of a national aviation platform which offers a diverse range of services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes. EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.

Our Edmonton location is seeking an experienced Air Cargo Supervisor to support our diverse operations. This is a full-time position requiring shift work.

Description:
The Air/Warehouse Cargo Supervisor oversees the movement and administration of cargo on behalf of airlines and their customers in our Edmonton Air Cargo Operations, a complex regulatory environment. They will ensure that all cargo procedures are performed in an efficient and cost-effective manner, while always ensuring a safe work environment, will interface with Drivers, Customers, Airlines, Ramp Handlers and should always provide excellent customer service.

Responsibilities:

• Ensure compliance by team members to policies and procedures and OH&S standards inclusive of FHA’s, FLRA’s, and Toolbox Meetings.
• Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
• Foster an environment in which full and transparent reporting, stop work authority and opportunities for improvement are encouraged and rewarded.
• Address or escalate Health and Safety incidents at the time of their occurrence or identification and ensure timely and accurate communication of events to Top Management, as required.
• Establish and maintain Standard Operating Procedures (SOP) and work instructions and ensure they are implemented within area of responsibility.
• Have a sound understanding of all facets of EFC’s cargo operation; be able to perform the work of staff within assigned team.
• In partnership with the designated trainer, ensure required training is maintained for all areas of responsibility.
• In partnership with the designated trainer, ensure that training and competencies are developed, implemented and assessed to ensure compliance with EFC and legal requirements.
• Encourage and support employees in their professional development.
• Promote, support and encourage EFC’s vision, mission and values.
• Assist with schedules for department staff.
• Assist with approving/denying timesheets and time off requests.
• Support operational strategies to motivate the Customer Service Team to achieve
• departmental goals.
• Communicate changes in policy, procedures, products, services, or any other alterations that affect delivery of customer care.
• Organize invoices and accounts payable, prepare monthly reports and determine
• supply and equipment needs.
• Monitor staff attendance and performance, and report issues daily to Cargo Operations Manager
• Provide insight and solutions to problems as they present themselves in the department.
• Provides strong hands-on leadership in pursuing major marketing, sales and partnership development opportunities. Creates an environment conducive to collaborative teamwork.
• Build and maintain internal and external stakeholder relationships.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Ensure exceptional, courteous, and respectful customer service.
• Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
• Perform any other duties as required.

Qualifications and Experience:

• Aviation background, specifically in a Cargo role, is preferred.
• Minimum of 2 years of previous supervisory or management experience.
• Experience in Industry Regulatory Requirements including Transportation of Dangerous Goods (Air), Transport Canada Air Cargo Security Program considered an asset.
• Able to obtain an airport security clearance. Must not have a criminal conviction for which a pardon has not be granted. Canadian Criminal Record Check is required.
• Valid class 5 driver’s license.
• Proficient with MS Word and Excel required.
• First Aid, CPR, TDG WHMIS certification an asset.
• Excellent written and verbal communications skills.
• Highly motivated and able to work well with minimal supervision in a fast-paced environment.
• Professional appearance and behaviour while providing superior customer service.
• Sound analytical thinking, planning, prioritization, and execution skills.
• Professional, punctual, meticulous and diligent.
• Able to work collaboratively as a productive member of the EFC Team.

What can EFC Offer?

• Competitive compensation.
• A fun and exciting working environment.
• A job that keeps you active and engaged with a strong focus on safety, employee health, and wellness.
• Extended Health and Dental Benefits with minimal premiums.
• Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP for Full Time Employees.
• An incredible work environment focused on hard work, fun and celebrating our successes.
• A workplace that supports Environmental, Social, and Governance (ESG) values, including environmental stewardship, inclusive hiring practices, and transparent governance.
• Career development and advancement opportunities across our national aviation platform, with roles available in cargo, fuel operations, airports, aerodromes, administration, sales, accounting, human resources, safety, and training.

Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

INDALL