Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add aHelpdesk Support Technician Level 1to the Scandi Family!

Location: Edmonton Head Office Hybrid role 3 days in the office 2 days you can work from home.

The start time is flexible 7 AM to 3:30 PM OR 8 AM to 4:30 PM start times are available if needed.

This is temporary contract position going until January 31st 2027

What's in it for you:

-**Awarded one of Canada's Best Managed Companies:**We're committed to a high level standard of excellence for both clients and our Scandi Family. -**Growth Opportunities:**A place to hang your hat. We want our employees to grow with us long term. -**Stability and Job Security:**Even through tough economic times we've continued to steadily grow, and we aren't slowing down any time soon. With a strong national presence across Canada -**Family First Culture:**We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family. -**Benefits:**We offer a comprehensive medical and dental plan as well as personal days off.

What your day to day will look like:

• Work closely with the IT team & MSP to ensure that all users receive appropriate service and support, escalating as required
• Escalate any concerns or issues with service providers as required
• Basic network troubleshooting; DHCP, DNS, PING, FTP, VPN
• Investigate and troubleshoot any issues that arise related to Laptops, Desktops, cell phones, tablets, telephone/conference systems, printers/scanners/fax machines or internet providers
• Aid organizations users by understanding the issue and its cause, explaining the problem to the user in a clear and helpful manner
• Basic knowledge of ADUC, pertaining to new account creation, disabling accounts password MGMT
• Coordinate the onboarding and offboarding of all users; requesting set up/termination with the internal team & MSP
• Conduct the set up and change over of all mobile devices
• Conduct training with users on all technology solutions as required.

What you'll need to succeed:

• Must have minimum 1 year experience in a helpdesk role with an IT focus
• MSP experience preferred
• Good technical knowledge of the following Microsoft suite; Windows 10,11, 365, SharePoint, OneDrive & MS Teams
• Exceptional problem-solving abilities with minimal supervision
• Excellent time management skills, ensuring that requests are responded to in a timely manner to service issues and requests, offering exceptional customer service
• Outstanding verbal and written communication skills, coupled with great interpersonal skills

Our interview process:

• 20 minute preliminary phone interview with our Recruiter
• 20-40 minute assessment (depending on optional practice questions or breaks)
• 30 minute MS Teams video interview with Hiring Manager and direct Supervisor

At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.