Company Description

Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

People & Culture Supervisor (Maternity Coverage - 12 Month Contract)

Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Hotel Macdonald team

You will take the initiatives necessary to turn moments into memories by taking the time to understand our internal guests’ purposes: why are they proud to work at Fairmont Hotel Macdonald, what motivates them and what their preferences and passions are? Making our internal guests feel heard and cared for creates an emotional connection to our brand while building loyalty for our valued guests.

You will lead yourself through: positive orientation, self-development, self-management and problem solving. You will lead others through: leading by example, engaging with the teams, developing others and communicating effectively. You will lead the business through being guest-focused and aware of the business and identifying areas of improvement.

What you will be doing:

• Create the essential experience for our internal guests and deliver exceptional service as a first point of contact and becoming a “go-to” contact
• Master Dayforce, our HRIS and Payroll system, and provide guidance on the use of the application
• Coordinate the administrative office tasks including mail, email, voicemail, employee files, compliance requirements and office inventory levels
• Manage People & Culture’s role in the bi-weekly payroll process including but not limited to updating employee records, approval processes and critically reviewing forms approved
• Assist with tracking and processing employee scheduled increases
• Elevate and maintain internal communication modes including internal TVs, boards, and social media pages
• Lead/co-lead the planning and execution of internal events
• Administer work related accidents and WCB claims and Short-Term Absences
• Work closely with managers regarding status of postings, applicants, interviews, and offers
• Engage in hotel wide initiatives and committees including but not limited to: Recognition, Diversity, Inclusion and Equity, Sustainability, Health and Safety, and Wellness
• Rotate through and assist in each HR function including but not limited to: recruitment, onboarding, orientation, benefits and training
• Seek and manage employee discounts programs
• Manage projects and any other duties as required by the Director, People & Culture

Physical Aspects of Position (included but not limited to):

• Frequent sitting throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Ability to focus attention on guest needs, remaining calm and courteous at all time

Qualifications

Your experience and skills include:

• Post-Secondary Education in either a Hospitality Program or HR Management program
• Must be computer literate with advanced skills in Word and Excel, Canva, and knowledge of HRIS an asset
• Previous experience in managing Group Benefits for employees;
• Previous experience in administering WCB claims;
• Ability to demonstrate tact and diplomacy in an environment of confidentiality with the right balance of common sense, compassion, and business acumen
• Proven ability to handle multiple tasks in very busy environment
• Participation in previous work committees would be an asset

Visa Requirements: Must already be legally permitted to work in Canada.

Additional Information

What’s in it for you:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit

Salary Range: $59,000.00 - $73,800.00 CAD Gross Annually

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/