PLAN ADMINISTRATOR

Full-Time 12-Month Contract (Two positions)

Position Summary

The Plan Administrator is a member of the ASEBP Client Experience team which works to build relationships, establish shared understanding, and collaborate to achieve common goals within the organization.

The focus of the Plan Administrator is to support ASEBP school boards and covered members and education sector associations in their role as benefit plan administrators. The Plan Administrator is responsible for maintaining data quality, working within the guidelines of plan documents while upholding our service standards.

The Plan Administrator will apply their strong computer and administrative skills to help prepare and distribute correspondence and packages, perform data entry, manage multiple workflows, complete other tasks as required and participate in project committees as needed. This role reports to the Supervisor, Plan Administration.

Your Key Responsibilities

• Interpret and apply plan documents, policies, and eligibility rules when reviewing and processing member information while ensuring service standards and data integrity are maintained
• Review and process paperwork in relation to member life events, ensuring accuracy and completeness
• Prepare and distribute correspondence in response to member applications/requests and health exception claims.
• Perform data entry using a variety of systems and maintain member information while adhering to current privacy practices.
• Collaborate with internal teams to investigate data issues and communicate changes as needed.
• Support a variety of member related activities, including reviewing and validating incoming information submitted by clients.
• Provide assistance to cross divisional teams and other departments to ensure timely and accurate service delivery
• Participate in projects and initiatives as required, acting as a subject matter expert on internal processes, eligibility practices, and the interpretation of plan policies
• Manage data quality reports.

Your Education and Experience

• A minimum of three years of experience assisting clients and members in a benefits environment.
• Completion of a two-year technical or college certificate in group benefits, insurance and risk management, or in a human resources-related field would be preferred.
• CEBS designation is considered an asset.

A combination of education and experience may be considered.

Your Abilities

• Strong computer skills in Microsoft Office and a familiarity with customer relationship management software.
• Exceptional customer service focus.
• Proficient knowledge about group benefits and third-party administration.
• Accurate data entry skills and high attention to detail.
• Ability to navigate through multiple programs and systems.
• Strong typing and writing skills.
• Good decision making and problem-solving skills.
• Exceptional time management and prioritization skills.
• Ability to work well in a fast-paced environment, while maintaining a high attention to detail.
• Strong communication skills.
• Ability to work cross functionally within a small team.
• Experience with process documentation is an asset.

Unique Working Conditions

This position is eligible to participate in the hybrid workforce program. Please note that while this position offers a hybrid work environment, successful candidates are required to be located in the Edmonton area.

We have two 12-month contract positions available for this recruitment.

If you have the required qualifications and would like to become a member of our team, please submit your resume and cover letter by3PM on Thursday, April 2, 2026.

No phone calls please. We thank all interested individuals, but only those candidates being considered for an interview will be contacted. ASEBP is an equal opportunity employer.

All offers of employment for this position are conditional upon satisfactory background and reference checks, which may include a criminal record check, and/or education and employment verification.