GWLRA is a leader in both the commercial and multi-residential real estate industries. We believe in generating value by creating vibrant, sustainable communities that engage, excite, and inspire. Our people live our values through the work they do and the results they deliver. Our core values are keeping our word, working better together and embracing diversity.

Working in a collaborative team-based environment, the temporary Leasing and Site Administrator will support the leasing team and OPS team throughout different property management and leasing tasks – this role is ideal someone looking to gain practical experience in sales, marketing, client service and property management.

RESPONSIBILITIES

• Work closely with the leasing team to support all stages of the leasing process.
• Respond to prospective residents inquiries via phone, email, walk-ins, encouraging property viewings.
• Conduct property tours with prospective residents, providing accurate information and a professional, engaging experience.
• Assist in qualifying prospective residents by identifying their housing needs and assessing their suitability.
• Maintain and update availability and traffic reports
• Sustain vacancy rates below the set threshold.
• Carries out other duties and/or procedures related to leasing/ marketing as assigned.
• Perform and document monthly site and vacant suite inspections.
• Conduct Move-in and Move-out suite inspections
• Help organize and host New Resident Events and Open houses in collaboration with the Service Coordinator and leasing team
• Assist residents with maintenance requests when they come to the office, and pass it on to the maintenance tech
• Practice excellent resident relations through working collaboratively with other team members to ensure resident concerns and complaints are dealt with in a timely and professional manner.
• Recommend escalated action to the Property Manager for residents unresponsive to initial collection and tenancy breach warnings.
• Provide general administrative support to leasing team and OPS team as required.
• Responsible for booking and conducting the move-in and move-out inspections and assessing any charges and MO documentation
• Fob creation, visitor parking passes, buzzer system registration for residents, parking and locker issuance (addendums, spreadsheet update and sending to PAs for posting) and vice versa for cancellations.
• Follow up with residents upon completion of maintenance service requests, ensure that a high level of communication occurs in the event of a delay of completion.
• Perform vacant suite inspections
• Following up lease renewals, processing lease transfers and roommate changes for current residents
• Issuing contractor and visitor passes and keys to contractors and ensuring appropriate sheet is filed up

QUALIFICATIONS

• Eager to gain hands-on exposure to property management, leasing, and site operations within a multifamily or residential environment.

Strong communication and interpersonal skills, with a professional and approachable manner.

• Customer service–focused mindset, with a genuine interest in creating positive resident experiences.
• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced, on-site environment.
• Ability to work independently in a collaborative team environment
• Flexibility to work weekdays evenings and weekends, as required.
• Strong verbal and written communication skills, with the ability to interact professionally and confidently with prospective and current residents, vendors, and internal teams.

WHAT WE OFFER

• A friendly, welcoming, and supportive culture
• Many social and team events!

Our Business

Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

Our Commitment to Diversity

GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

GWL Realty Advisors does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to GWL Realty Advisors, directly or indirectly, will be considered GWL Realty Advisors property. GWL Realty Advisors will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.