Calgary Zone PCA, Calgary, Southport Tower

NEW

Business Support - Other 

PRI00001060

About an hour ago

Your Opportunity:

Primary Care Alberta is seeking a detail‑oriented Quality Coordinator to support the accuracy and completeness of the ‘Alberta Find a Provider’ website, a public‑facing platform that helps Albertans find primary care physicians and nurse practitioners accepting new patients. This role performs structured audits, validation work, and follow‑up to ensure information published on the website is current and accurate. The Quality Coordinator plays a key role in scheduled audit cycles, ongoing monitoring of clinic and primary care provider information, and onboarding eligible primary care providers who are not yet listed on the site. The Quality Coordinator supports program integrity through careful execution, clear documentation, professional communication, and timely escalation of issues identified through audits and monitoring. In addition to current operational responsibilities, this role is expected to contribute to internal planning and working groups that support future program and service evolution. The Quality Coordinator brings a practical, front line perspective on audits, data quality, and information flow to help inform planning decisions and transition readiness.

Description:

Reporting to the Team Lead, the Program Quality Coordinator works with other members of the team to: Plan and carry out quarterly provincial data quality audits, including advance preparation, contacting clinics to confirm information, and documenting results. Support an annual comprehensiveness audit to confirm that eligible primary care physicians and nurse practitioners are appropriately represented on the Alberta Find a Provider website. Identify providers who are missing or inaccurately listed and support onboarding and data validation processes. Monitor user submitted feedback from the website about incorrect clinic or provider information. Review updates from clinics and providers to ensure information remains current and accurate. Maintain detailed records, spreadsheets, and tracking tools to support accurate reporting. Work directly with external contributors and internal team members to resolve data issues. Identify recurring issues or risks and escalate them to appropriate team members. Participate in internal planning and working groups related to future program or service changes from a data quality and comprehensiveness perspective.

• Classification: Coordinator
• Union: Exempt
• Unit and Program: Health Link
• Primary Location: Southport Tower
• Location Details: As Per Location
• Temporary Employee Class: Temp F/T Benefits
• FTE: 1.00
• Posting End Date: 19-MAY-2026
• Date Available: 15-JUN-2026
• Temporary End Date: 30-SEP-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Hourly Salary: $25.63
• Maximum Hourly Salary: $42.71
• Vehicle Requirement: Not Applicable

Required Qualifications:

Diploma or degree in Health Information Management, Health Administration, Public Administration, Information Management, Business Administration, or a related field. An equivalent combination of education and directly related experience may be considered. Experience in quality assurance, auditing, data validation, compliance, or a related analytical role Strong attention to detail and ability to manage complex information accurately Demonstrated ability to follow structured processes while applying judgment where needed Strong written and verbal communication skills, including professional communication with external partners Ability to manage recurring work cycles with firm timelines and multiple stakeholders Comfort working with spreadsheets, tracking tools, and documentation repositories Ability to work independently while collaborating within a team environment Ability to quickly learn and apply program‑specific terminology related to clinics, providers, and public‑facing health information Strong organizational skills, including tracking follow‑ups, deadlines, and audit records

Additional Required Qualifications:

As Required.

Preferred Qualifications:

Experience with health information directories, service directories or other public‑facing information systems. Experience working in a public or regulated environment, including reporting to government or health authorities. Familiarity with audit, compliance, or quality reporting. Familiarity with Alberta’s primary care system, including Primary Care Networks and regulatory bodies such as CPSA and CRNA.