Technology Solutions Engineering Co Jobs in Edmonton, AB
Create alert for “Technology Solutions Engineering Co”
Edmonton, AB
About the role
Company:
Finning Canada
Number of Openings:
1
Worker Type:
Temporary (Fixed Term)
Position Overview:
Reporting to the Technology Support Supervisor, the Technology Specialist Co-op will provide expertise and ongoing technical support to assist the support team and customers on the use and operation of Caterpillar® Mining and Construction software and hardware technologies.
As a Technology Specialist Co-op you will be advising other technical experts and have a key role in making decisions and providing support, both for office and onboard systems. Using a combination of expertise and coordination with Finning and Caterpillar®, the successful candidate will provide troubleshooting of the software and hardware for Cat® Technologies including Fleet, Terrain, Site Aware, DSS, and Trimble Heavy Civil technologies that is currently used at the customers mining and construction operations.
This role will be primarily based out of our Head Office branch in Edmonton, Alberta on a hybrid work schedule with requirements to occasionally be dispatched to our sites across Western Canada (Saskatchewan, Alberta, British Columbia and the Northwest Territories). We support a hybrid work schedule meaning that you can work both a combination in the office or at home, with access to our lab room located in Edmonton to assist with troubleshooting and learning in safe and secure remote environments. We look forward to you joining our team!
Job Description:
Key Responsibilities
- Customer and internal Technical Support for Caterpillar® and Finning technology suite of products (i.e. MineStar, Trimble, CUBIQ)
- Reports back on product failure trends and serviceability issues
- Support continuous improvement project work as required
- Review and support in creating and managing technical documents
- Inventory and tooling management – maintain and track all Caterpillar® technology inventory and tooling located in the lab room or stored at respective branches
- Manage projects with customer to deliver upgrades, calibrations, and troubleshooting
- Identify and troubleshoot product issues and take appropriate actions to repair and resolve issues in a cost-effective way, to minimize customer downtime
Qualifications
- A valid driver’s license with a clean driving record
- Experienced with various office programs Excel, Word and PowerPoint
Additional Skills
- Experience in Mining Operations or Heavy Civil Construction is an asset
- Knowledgeable in GPS/GNSS systems
- Experience with computer networking
- Experience with or knowledge in database management systems
- Mine Planning knowledge/experience
- Knowledge in major fleet management systems including MineStar/Wenco/Modular is an asset
- Civil CAD, Vulcan, Deswik or other Mine Engineering software experience
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
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About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation. Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle. Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.