Alberta Innovates is seeking a Technology Specialist, Infrastructure Student to support work that advances research, innovation, and technology development in Alberta.

If you are looking for work that goes beyond a job description, Alberta Innovates offers the chance to contribute to research and innovation that has real impact.

**Employment Status:**Temporary Casual 4 months

**Location:**Edmonton, ERDP | Work Model: On-site

The Opportunity

As a Technology Specialist, Infrastructure Student you will provide support for scientific and administrative staff. Supported by the Infrastructure and Digital Services Team, this individual can expect to contribute their knowledge and skillset toward multiple projects connected to various Technology Services teams.

Key Responsibilities

The successful candidate will be responsible for duties that will include:

• Prioritize, monitor and triage technology requests to appropriate teams and personnel (Ticketing System).
• Provide technical support and training to end-users as required.
• Troubleshoot hardware and software issues on end-user devices, printers, and other systems.
• Create basic scripts to automate configuration, management, and monitoring of computer systems, applications, and services.
• Test and implement technology standards on laptops and mobile devices.
• Utilizing Agentic AI for Autonomous Task Execution.
• AI Augmentation for manual tasks to enhance workflows.
• Targeted Projects:
• Build scripts for automation opportunities
• IT Service Management (ITIL) ServiceNow
• ServiceNow Asset Management to track endpoints and infrastructure gear
• Build out of IT Knowledgebase into ServiceNow
• Now Assist AI for ServiceNow
• Copilot Agents / Agentic workflows

Qualifications and Skills

Required

• Current or graduating student in post secondary education (college or university) such as desktop support, information technology infrastructure or an Information Technology related field is preferred.
• Excellent written and verbal communication skills, with the ability to translate technical scenarios to non-technical individuals.
• Strong prioritization, organization and attention to detail.
• Ability to multitask and problem solve.
• Positive attitude, willingness to learn and a professional demeanor.

Preferred

• Basic scripting experience and knowledge (e.g., Python, PowerShell, etc.).
• Understanding of networking and information security in end-user devices and large infrastructures.
• Ability to work under pressure with short deadlines in a rapidly changing and highly technical environment.

What We Offer

Alberta Innovates offers a total rewards package designed to support both professional growth and personal wellbeing. Depending on employment status, this may include:

• Competitive compensation aligned with internal classification and pay bands
• Comprehensive benefits, including health and dental coverage and pension benefits
• Vacation starting at three weeks, plus paid time-off programs that support balance
• Opportunities for learning and professional development
• A respectful, inclusive work environment that values collaboration and diverse perspectives
• Flexible work arrangements, where operationally feasible

(Benefits do not apply to casual roles.)

You will work in a professional, collaborative environment where accountability, curiosity, and continuous improvement are valued, and where your work supports outcomes that matter to Albertans.

How to Apply

Interested and qualified applicants are encouraged to submit:

• A cover letter
• A resume
• Any additional supporting documents that demonstrate suitability for the role

Applications must be submitted by March 31, 2026.

The successful candidate will be required to undergo a security clearance and provide credible references.

Privacy Statement

The personal information collected in the application process is for recruitment and hiring purposes only. This collection is authorized under section 4(c) of the Protection of Privacy Act.

Employment Equity

Alberta Innovates is committed to the principle of equity in employment and encourages applications from all qualified individuals. We thank all applicants for their interest; however, only those selected for an interview will be contacted.