**Be the Spark that ignites the potential in people!**At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.

When people feel connected and supported, communities become stronger, more resilient, and full of life. That’s the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.

About the Role:

The Experience Associate ensures that members, guests, and participants have positive and welcoming experiences while visiting our Centre. This position is responsible for processing membership sales, services, and program registrations, which directly contributes to member satisfaction and the overall success of YMCA programs. The role will deliver exceptional customer service and resolving member inquiries efficiently and professionally.

**Please note: This role primarily operates during the opening hours of the centre.**Flexible schedule availability as the Tuesday - Saturday and opening shifts could shift depending on branch demand.

Responsibilities:

Program and Service Delivery

• Promote and facilitate a positive YMCA experience for anyone who visits our centres, Role model YMCA values in each interaction by delivering service responsibly, honestly and with care.
• Spend 90-100% of time in direct service delivery.
• Be available to provide information on YMCA programs and services to meet individual needs, process registrations for memberships, events, programs, and services. Process and approve Financial Assistance applications.
• Lead tours and welcome prospective members.
• Respond to all requests and concerns in a timely manner, communicate issue with appropriate staff as needed.
• Follows processes, systems and initiatives that will promote growth, improve retention and ensure all YMCA experiences are excellent as directed.
• Assess and identify service situations and exercises sound judgment in recommending and facilitating solutions both within there are and the Centre.
• Follow YMCA Cash Handling Policy and processes.
• Contribute to branch Duty Manager shifts on a weekly basis as assigned.

Health and Safety

• Maintains a safe and supportive environment for all by following YMCA Health Safety Child Protection and Emergency policies and procedures.
• Assist with emergency situations as required.
• Record or report cleaning and maintenance needs.
• Monitors and reinforces member/guest behavior in accordance with the YMCA Member and Participant Code of Conduct.

Qualifications:

• High School Diploma or equivalent.
• Previous customer service experience is an asset.
• Intermediate (Standard) First Aid & CPR-C.
• Able to obtain a Police Information Check and Vulnerable sector check.
• Excellent interpersonal and communication skills.
• Ability to use Microsoft Office and other forms of technology effectively.
• Flexible work schedule – including early mornings, evenings, weekends and stat holidays. Will be scheduled based on branch needs.

Why work for the YMCA?

The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.

Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.

**Our Commitment to Equity, Diversity, and Inclusion:**Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.

If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.