House Manager - Calgary

Position Overview

The House Manager is responsible for the overall operation, presentation, and performance of a private residence, ensuring a seamless, high-quality living environment for the Principal. This role oversees household operations, staff coordination, vendor management, and administrative functions, while delivering a consistently elevated standard of service, discretion, and efficiency.

The House Manager acts as the central point of coordination for all household activities, proactively anticipating needs, resolving issues, and ensuring all aspects of the residence operate smoothly and to expectation.

Key Responsibilities

Household Operations & Service Delivery

• Oversee the day-to-day operations of the residence, ensuring cleanliness, organization, and presentation standards are consistently maintained
• Establish and maintain systems, protocols, and service standards to support efficient household operations
• Coordinate and oversee kitchen operations, food service, and special event execution
• Manage household inventory, ensuring appropriate stock levels and efficient procurement processes
• Oversee household aesthetics, including floral arrangements, seasonal décor, and overall environment

Team Leadership & Coordination

• Recruit, onboard, schedule, and oversee household Team Members
• Provide day-to-day direction, support, and performance oversight to ensure service standards are met
• Build a cohesive, high-performing household team aligned to expectations of service, discretion, and professionalism

Vendor & Project Management

• Engage, manage, and oversee external vendors, contractors, and service providers
• Coordinate and manage renovations, construction projects, and property upgrades
• Review quotes, negotiate pricing, and ensure work is completed to agreed standards
• Maintain strong vendor relationships to support quality and responsiveness

Administration & Financial Management

• Maintain accurate and up-to-date household records, including financial, operational, and Team Member documentation
• Manage household budgets, expenses, and reconciliations, including bank accounts and credit cards
• Oversee bill payments, procurement, and payroll administration
• Prepare regular expense reporting and provide visibility into household financials

Principal Support

• Act as a key point of contact for the Principal, ensuring all household operations align with expectations
• Manage communications on behalf of the Principal, including calls, correspondence, and invitations
• Coordinate with external professionals to support travel, events, and personal logistics
• Welcome and host guests, ensuring a high standard of hospitality
• Support personal requirements including wardrobe management, procurement of personal items, and pet care

Security & Risk Management

• Ensure all security protocols and systems are maintained and functioning effectively
• Monitor and address risks related to the property, vendors, and operations
• Maintain confidentiality and discretion in all aspects of the role

Qualifications

• Proven experience in household management or a similar high-service environment
• Strong experience in event coordination, vendor management, and operations oversight
• Experience managing budgets, expenses, and administrative systems
• Demonstrated ability to lead and coordinate teams in a service-oriented environment
• High level of discretion, professionalism, and judgement
• Strong organizational and multitasking capability
• Proactive mindset with the ability to anticipate needs
• Effective communication and relationship management skills
• Problem-solving ability with a solutions-focused approach
• Ability to operate independently with minimal supervision

The standard workday is eight hours; however, flexibility is required to meet the needs of the household and scheduled events. Availability outside of standard working hours may be required to support ongoing operations, special events, or urgent matters.

Our Culture & Benefits

At Strategic Group, we’re committed to helping you build a career you’re excited about. If you’re passionate about working with a dynamic, motivated team in a fast-paced environment, please submit your resume and cover letter today, and join us in making an impact.

We are proud to be an equal opportunity employer and celebrate diversity in all its forms. Our inclusive workplace ensures every employee feels valued and empowered to bring their best self to work.

As part of the Strategic Group team, you’ll enjoy a competitive compensation package, including an extended health and dental benefits plan, company events, flex days, and more.

This position is based in Calgary, Alberta. Applicants must be located in Calgary or the surrounding area.

We appreciate all applications, however, only candidates selected for an interview will be contacted.