Manager, Clients Solutions Jobs in Edmonton, Alberta, Canada
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Edmonton, Alberta, Canada
Client Solutions Manager - Commercial Energy
About the role
Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
As Client Solutions Manager you will be working directly with our commercial Oil & Gas sector clients in delivering the world-class customer service Gallagher is so well known for. This means you will be managing an existing portfolio of Energy clients – driving the renewal cycle, handling day-to-day policy changes, interfacing with insurers and marketing policies as required.
How you'll make an impact
Supporting a designated portfolio of Energy accounts, playing the lead role in business retention and continually building upon customer relationships. Review accounts at renewal, taking the necessary steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers. Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client. Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client. Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes. Work with Account Executives on cross-selling opportunities and accessing resources within Gallagher.
About you
What Makes You Successful Being solution oriented has always allowed you to offer clients the most resourceful and innovative solutions. Strong communication and interpersonal skills enable you to develop deep relationships with clients and build synergy with colleagues quickly. People love working with you, and you with them! Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time! Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles. Highly tech-savvy, with an ability to learn new systems, tools and processes. Secondary School Diploma required, College or University Degree preferred. 3+ years of Commercial Insurance Brokering experience required. Experience within a specific insurance vertical (i.e. construction, manufacturing, professional lines etc.) strongly preferred. CAIB, CIP, CRM or other relevant certifications/designations highly valued. Active and in good standing Insurance Broker’s License. Knowledge of EPIC considered an asset.
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About Gallagher Bassett
About Gallagher Bassett:
We are the leading provider of claims and risk management services, helping people and companies prevent, manage and overcome the impact of risk. Our team of experienced professionals understands the nuances of your business and always delivers the outcomes that matter most to your organization.
Our story is one of strategic decision making, innovation, commitment to quality, and delivering excellent service. With these, Gallagher Bassett provides a unique suite of claims management and related consulting and technical services.
Gallagher Bassett introduced the Third-Party Claims Administrator (TPA) model to the local insurance industry. As pioneers in this fast-growing sector, we continue to set the benchmark for quality, customer service, and TPA systems across all insurance sectors.
We have operations in the United States, Australia, and the United Kingdom.
Being part of a global organization gives us an advantage in technology, processes, personnel, and consulting services. This combination of global reach and local market expertise enables us to quickly and accurately assess any situation and provide an optimal solution. Our clients can rest assured that we fully understand their needs and are equipped to act whenever, wherever, and however required.