CUSTOMER SERVICE / SCALE ATTENDANT

CONTRACT POSITION - 6 MONTHS

 

ABOUT US

 

Ram Iron & Metal Inc is a privately owned Canadian Company that has been actively involved in the recycling industry since 1983. We are dealers, processors, and brokers of all grades of ferrous and non-ferrous metals. As a buyer and recycler of metals, we are proud of the continuing contributions we make towards the protection of our environment which is achieved through our waste reduction efforts.

 

Ram Iron & Metal is ISO certified for 9001,  14001 and 45001, These structured systems ensure that we are able to consistently meet the expectations and requirements of our customers, suppliers, employees, governing legislations and communities.

 

Maintaining these credentials are key to our overall business as they reinforce our continual quality and safety mindset, while providing clarity on how best to avoid or resolve any challenges. Moreover, they drive our organization’s improvements, as well as our employee training and development.

 

THE OPPORTUNITY

 

Ram Iron & Metal is looking for a talented and driven Scale Attendant to join our Team. The Scale House Attendant, under the direction of the General Manager will be responsible for managing our inbound and outbound traffic by conducting the reading of weights and inputting the necessary data into our scaling system. You will need to provide clear directions to our operations team, truck drivers and other guests and perform additional administration duties to support our daily operations including answering calls, responding to emails, and preparing various documents.

 

JOIN US

 

At RAM, it’s all about our people. RAM's growth is based on our purpose and a vision focused on excellence. Our measures of success.

 

• Environmental protections of reducing our carbon footprint through positive metal recycling
• A culture of Safety, for everyone!
• Continuous improvement through our ISO initiatives and objectives under our quality management and environmental commitments
• Personal and professional growth of each employee
• Customer satisfaction

 

OVERVIEW

 

The successful candidate must be comfortable operating our scales to weigh incoming and outgoing vehicles for either delivery or pickup of scrap materials. The Scale Attendant is expected to have the ability to learn and assist in several aspects of our daily operations such as conducting readings of our incoming and outgoing truck weights, performing inspections of industrial and radiation detectors, greet our customers, drivers or contractors, process scale payments and constantly maintain radio contact with our yard metal inspectors and operations team.

 

RESPONSIBILITIES & ACCOUNTABILITES

 

• Operate scales to weigh incoming and outgoing vehicles for either delivery or pickup of scrap materials.
• Must regularly communicate with other scale operators and operations team to assist with vehicle yard traffic.
• Work with other staff members as needed via, phone, email, in-person, and/or radio communications.
• Friendly greeting of customers and truck drivers and provide tickets or any other documentation require for logs.
• Performing pre-start inspections of industrial and radiation detectors.
• Provide clear directions to truck drivers and other guests.
• Printing and distributing scale tickets as required.
• Process scale payments.
• Issue cash payments for customers that require immediate payment.
• Deal with difficult customer situations effectively and professionally.
• Manage the phones and emails assisting with customer inquiries.
• Verify receipts of supplies against packing slips and purchase orders.
• Manage work area by keeping all paperwork processed and neatly files as well as maintaining cleanliness and orderliness of scale house.
• Daily cash reconciliation, review ticket purchases and complete daily cash count.
• Other duties as required, not limited to responsibilities listed above.

 

QUALIFICATIONS & EXPERIENCE

 

• High school diploma (SSGD) or equivalent is required.
• Prior experience working in a reception, office administration, customer service or dispatching is an asset.
• Knowledge of metal is an asset.
• Proficient in Microsoft Word, Excel and outlook is required.
• Ability to read, write, comprehend, and communicate effectively in English.
• Ability to perform mathematic functions (addition, subtraction, multiplication, and division).
• Self-reliant with the ability to follow through on assignments.

 

COMPETENCIES

 

• Communication
• Attention to Detail 
• Drive for Results
• Problem Solving
• Planning & Time Management
• Multi-Tasking
• Collaboration
• Customer Centricity
• Professionalism
• Technically Savvy

 

WORKING ENVIRONMENT

 

The working environment is busy and fast paced, with regular and ongoing interactions with colleagues, management, and the public at large.  There may be frequent interruptions, and from time to time be noisy.  The employee must have knowledge of how to manage their own personal safety under these conditions.

 

PHYSICAL DEMANDS

 

While performing the responsibilities of the job, the employee is required to be able to lift up to and including 30lbs, sit and/or stand for extended periods of time and reach with arms/hands. Walking, walking up/down stairs, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items is occasionally required.

 

DIVERSITY AND ACCOMODATION

 

RAM has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where Everyone has the tools to reach their full potential.  We value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our team to begin a conversation about your individual accessibility needs throughout the hiring process.