Appointment Coordinator/service Reception Jobs in Etobicoke, ON
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Etobicoke, ON
Appointment Coordinator/Service Reception
Appointment Coordinator/Service Reception
BDC & Customer Relations - 3 month contract, Mountain Hyundai
BDC & Customer Relations - 3 month contract, Mountain Hyundai
Appointment Coordinator BDC - Maple Acura - 26085
Appointment Coordinator BDC - Maple Acura - 26085
Service Coordinator - BAS
Service Coordinator - BAS
Warehouse & Distribution Reception Coordinator
Warehouse & Distribution Reception Coordinator
Service Coordinator
Service Coordinator
Coordinator Client Service
Coordinator Client Service
Workplace Coordinator
Workplace Coordinator
Coordinator Service London-C1465
Coordinator Service London-C1465
CLIENT SERVICES AND SCHEDULING COORDINATOR
CLIENT SERVICES AND SCHEDULING COORDINATOR
Tenant Services Coordinator (6 Month Contract)
Tenant Services Coordinator (6 Month Contract)
Coordinator - Coord. Serv Plan (103056)
Coordinator - Coord. Serv Plan (103056)
Reception & Guest Experience Coordinator
Reception & Guest Experience Coordinator
Service Planning Coordinator
Service Planning Coordinator
Day Service Coordinator
Day Service Coordinator
Project Coordinator
Project Coordinator
Coordinator - Logistics
Coordinator - Logistics
Outside Service Coordinator
Outside Service Coordinator
E-Commerce & Customer Service Coordinator (Part-Time)
E-Commerce & Customer Service Coordinator (Part-Time)
Purchasing Coordinator
Purchasing Coordinator
Appointment Coordinator/Service Reception
Top Benefits
About the role
WANT TO WORK****for one of Canada’s Best Managed Companies?
Dilawri Group is now actively searching for anAppointment Coordinator/Service Receptionto join the team atThorncrest Ford.
The primary function of this role is to deliver exceptional customer service by managing incoming calls, coordinating service appointments, and supporting customer retention initiatives within the Service Department.
Apply to this position if you:
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Thrive in a fast-paced, customer-focused environment
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Have strong communication skills and a professional telephone manner
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Enjoy organizing schedules and coordinating appointments
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Take pride in delivering an outstanding customer experience
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Are detail-oriented and able to multitask effectively
Pay Scale: $20.00 per hour
Key Responsibilities:
Telephone & Appointment Coordination
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Operate a multi-line telephone system and direct calls efficiently to the appropriate department
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Answer all incoming calls promptly in a courteous and professional manner
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Minimize customer hold times and check in regularly with callers on hold
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Take accurate, detailed messages and ensure timely follow-up
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Schedule, confirm, and manage service and sales appointments
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Promote manufacturer-recommended maintenance and dealership after-sales services
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Filter and prioritize incoming calls as requested by management
Customer Retention & Follow-Up
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Conduct follow-up calls with Service customers within 48 hours to ensure satisfaction
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Perform service reminder calls to support ongoing maintenance and retention
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Assist with customer satisfaction and retention initiatives and special projects
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Prepare and distribute communications (mailers, emails, etc.) to customers
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Contribute ideas to improve customer experience and retention programs
Reception & Customer Service Support
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Greet and welcome customers to the dealership in a professional and friendly manner
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Direct customers to the appropriate department and notify team members of arrivals
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Support Service customers after hours as required
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Act as back-up reception support when needed
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Maintain a clean, organized, and professional front desk environment
Administrative & Team Support
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Prepare and manage correspondence related to customer interactions
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Participate in Service Department meetings and training sessions
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Support various administrative functions across departments as needed
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Cross-train to support reception, service follow-ups, and related roles
Qualifications:
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Excellent telephone etiquette and communication skills
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Strong organizational skills and attention to detail
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Friendly, professional, and customer-focused attitude
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Ability to multitask and manage competing priorities
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Problem-solving mindset with a proactive approach
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Ability to remain calm under pressure
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Team-oriented with a collaborative mindset
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Previous reception or customer service experience is an asset
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Dealership experience is considered an asset
What We Offer:
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Competitive compensation
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Comprehensive benefits package
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Ongoing training and development
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Career growth and advancement opportunities
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Employee discount programs
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A supportive and collaborative team environment
ABOUT US
Dilawri Group of Companies represents 83 dealerships nationwide with 23 dealerships in Ontario! We offer a performance-driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We offer a “promote from within culture”, a collaborative and inclusive work environment, that encourages creativity and professional growth.
Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.
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About Dilawri Group of Companies
Privately owned and operated since 1985, today Dilawri continues to build on its history of excellence as Canada’s largest automotive group. The company's national network represents 38 of the world’s most beloved automotive brands at 83 franchised dealerships in Canada and the United States.
Dilawri is proud to offer exceptional products and customer service, delivered by our more than 3,000 employees. We are committed to leadership in the communities we serve as well as in business: since 2002, the Dilawri Foundation has contributed millions of dollars to a wide range of charitable causes.